Production Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📣 Marketing

📚 Education

💼 Consulting

Marketing • Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Provide production support • Analyze, troubleshoot, and document issues and processes • Communicate and coordinate incident response with support staff • Monitor nightly software data load processes using server management tools and email • Analyze and troubleshoot nightly process errors and failure notices • Log and assign incidents in the Service Desk product and record fixes and analysis • Communicate with internal tier 2 and outside vendor support staff to address production issues • Document processes and production jobs in Service Desk, SharePoint, and other systems • Perform process development and enhancements • Analyze process performance and identify improvement opportunities • Perform performance tuning to improve ETL performance • Monitor server health and performance during off-hours, including Citrix, email, FTP, storage utilization, network uptime, security, and capacity metrics • Perform duties according to company guidelines and applicable federal, state, and local regulations

🎯 Requirements

• Must be able to work Midnight to late morning shift • Must be able to work overtime as needed, including occasional additional days • Knowledge of enterprise solutions using Microsoft SQL Server (2008+), Microsoft Reporting Services or Microsoft Analysis Services • Experience using enterprise ETL applications such as Microsoft SSIS • Microsoft Windows Server (2008+) • Knowledge of SFTP • Microsoft Exchange (2010+) • Knowledge of change management • Technical or associates degree or similar certification or working towards completion of such • 1–2 years’ experience with IT departmental support or development • 1–2 years’ experience with SQL Server Integration Tools (SSIS) preferred • 1–2 years’ experience with Microsoft SQL Server Database administration preferred • SQL Server and Windows Server certifications preferred • Strong analytical, problem solving, collaboration, and technical skills • SQL queries • Ability to understand and follow oral and written instructions and basic guidelines • Ability to understand and communicate routine and technical information • Ability to understand complex problems and explore alternative solutions • Ability to apply common sense and make decisions with moderate impact • Ability to organize thoughts and ideas into understandable terminology • Basic arithmetic and accuracy in recording, balancing, and checking results • Ability to compose basic reports and communicate technical information orally

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community initiatives