Part Time Customer Service Agent

🔥 0 minutes ago

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 - $21 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Answer inbound calls and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations • Resolve customer issues and provide information using computer systems and job aids • Perform account maintenance and basic troubleshooting • Triage and manage customer inquiries and ensure follow-through to resolution • Update account records and document the reason and resolution of inquiries • Maintain daily production standards for Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality • Triage complex problems and route callers • Provide support, development and/or leadership guidance to volunteers • Perform other related duties as assigned • Comply with standard operating procedures and applicable Federal, State and local regulations

🎯 Requirements

• High School or equivalent required, or equivalent combination of education and related experience required • 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience required • Excellent customer service and problem-solving skills • Effective verbal and written communication skills • Proficiency in using computer applications in a fast-paced work-from-home virtual call center environment • Ability to work on a team • Ability to work 4–5 days per week, Monday through Saturday • Ability to work variable shifts between 12:30 p.m. and 9:00 p.m. Eastern Time • Minimum availability of 25 hours weekly • Ability to use a personal computer and applicable software for sustained periods of time • Criminal background check required • Bilingual English and Spanish preferred, with ability to read, write, and communicate effectively in both languages • Strong typing and data entry skills • Proficiency with Microsoft Office applications and customer service systems • Ability to work independently while collaborating effectively with a remote team

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Service Awards and recognition • Mentors who empower your growth along a purposeful career path • Remote work arrangement