Customer Support Manager

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $69.9k - $94.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redwing Shoes

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🛒 Retail

👗 Fashion

Manufacturing • Retail • Fashion

Redwing Shoes is a leading American footwear company that specializes in manufacturing and selling high-quality work and lifestyle boots and shoes for both men and women. Established in 1905, the company offers a wide range of products, including safety toe shoes, waterproof boots, and classic moccasins, as well as accessories like socks, hats, and shoe care products. Redwing Shoes is known for its durable and rugged designs, catering primarily to workers and heritage footwear enthusiasts. The company also provides repair services and maintains a strong focus on heritage style and quality craftsmanship.

📋 Description

• Lead, coach, and develop a team of six Business Account Coordinators • Provide day-to-day leadership and strategic direction to achieve operational goals, service standards, and team objectives • Serve as an escalation point for complex customer concerns • Use product knowledge and problem-solving skills to drive effective resolutions • Partner with Customer Experience, Finance, Retail Operations, and Global Industrial teams • Identify and implement process improvements to enhance efficiency, service quality, and customer satisfaction • Monitor team performance and provide ongoing feedback • Support professional growth through coaching, training, and development • Establish priorities and communicate expectations • Align team efforts with department and organizational goals • Champion service excellence, accountability, collaboration, and continuous improvement

🎯 Requirements

• Associate degree or equivalent combination of education and experience • Five or more years of customer service and/or customer support experience • Previous leadership experience preferred; supervisory, team lead, or other people leadership experience will be considered • Experience supporting business-to-business (B2B) customers highly valued • Strong leadership, coaching, and team development skills • Excellent communication, interpersonal, and conflict resolution abilities • Ability to build effective cross-functional partnerships and influence positive outcomes • Strong analytical and problem-solving skills • Ability to navigate complex customer situations • Experience with Salesforce • Experience with ERP systems • Experience with Microsoft Office applications • Ability to manage multiple priorities and work effectively across various systems and platforms • Ability to work within U.S. Central Time (CT) business hours • Satisfactory background check required • Must be eligible for employment in a state where the company is authorized to conduct business and employ workers

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Health savings accounts • Flexible spending accounts • Life insurance • Disability insurance • Generous paid time off • Paid holidays • 401(k) match • Employee discounts • Free EAP services • Financial planning assistance • Well-being coaching • Professional growth through coaching, training, and development