Senior Instructional Designer

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REE Medical

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

REE Medical is a company that specializes in providing medical evidence to support veterans' disability claims. They assist veterans by connecting them with a nationwide network of physicians who can deliver competent and thorough medical examinations to accurately document disability ratings. REE Medical focuses on helping veterans navigate the complexities of filing for VA disability compensation by offering a streamlined service that includes free consultation and expert guidance.

📋 Description

• Build training content, SOPs, and workflow documentation from scratch for multiple operational teams • Design structured learning paths for onboarding, cross-training, and ongoing skill development • Create instructional content for complex, multi-step workflows • Develop reusable templates and content standards • Conduct interviews and working sessions with subject matter experts and managers to document workflows • Observe and map tribal-knowledge operational processes into trainable content • Partner with leadership and managers to identify training gaps, prioritize content, and validate processes • Translate operational procedures into training materials and living references • Own training content architecture across teams and roles • Establish content governance standards, version control, review cycles, update triggers, and ownership assignments • Manage content maintenance to keep SOPs and training current • Provide progress updates to leadership on content coverage and gaps • Update training and documentation as workflows improve • Identify documentation and training improvements that enhance operational performance • Build feedback loops and iterate on training

🎯 Requirements

• Bachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience • 5+ years of experience in instructional design, curriculum development, or L&D content creation • At least 2 years focused on operational or process-based training • Demonstrated portfolio of training programs, SOPs, or curriculum built from scratch • Experience supporting complex, multi-department operations with 50+ employees across distinct teams • Experience leading SME extraction sessions and converting verbal knowledge into structured training content • Experience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigation • Strong written communication and ability to translate technical operational processes into accessible training • Experience maintaining content update cycles tied to process changes • Experience with Trainual or similar SOP-focused platforms preferred • Experience building training infrastructure during rapid organizational growth preferred • Background in operations-heavy, compliance-sensitive workflows preferred • Experience integrating multimedia content preferred • Experience in remote-first or distributed teams across time zones preferred • Comfort with project management, CRM, and communication platforms preferred • Experience creating train-the-trainer programs preferred • Must be a U.S. citizen or authorized to work in the U.S. as a full-time employee; REE does not provide visa sponsorship

🏖️ Benefits

• Health, dental, and vision insurance • Company-sponsored Life Insurance • Retirement savings plan with company match • Vacation time off, sick time off, and holidays • Ongoing training and development programs • Opportunities for advancement within the company • Flexible work schedules • Remote-first environment with company-wide conferences annually • Employee assistance program for personal and family well-being • Employee discounts on products and services through Insperity • Recognition programs for outstanding performance • Company-sponsored social events and activities • Ability to travel twice per year to the Annual Company Conference and IT Team Onsite • Potential for additional Leadership meetings