Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rembrandt Foods

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🍽️ Food & Beverage

🏭 Manufacturing

🌾 Agriculture

Food & Beverage • Manufacturing • Agriculture

Rembrandt Foods is a food company specializing in egg products and ingredient solutions. The company develops, manufactures, and supplies egg-based products (liquid, dried, and formulated egg ingredients) and related foodservice ingredients to food manufacturers, foodservice operators, and other commercial customers, emphasizing nutrition and responsible production. Headquartered in Rembrandt, Iowa, it provides product guides, egg solutions, and ingredient functionality for B2B customers.

📋 Description

• Coordinate all customer service activities for a select account base of high-profile strategic customers • Coordinate order status with plant departments to ensure customer delivery commitments are met • Determine customer requirements and expectations and recommend specific products and solutions • Verify and present prices based on contracted agreements • Manage CRM processes for select accounts and designated salespersons, including pricing requests, sample requests, and complaint entry • Cultivate positive and enduring customer relationships • Educate customers about product terminology, features, and benefits • Identify customer satisfaction trends and understand customer needs and preferences • Maintain accurate records of customer discussions and correspondence • Maintain customer database and contact information • Manage and communicate project work for top-tier accounts across supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from first order through shipment • Complete sales and forecasting reports • Create and maintain cross-functional teams to meet customer and internal expectations • Understand the market value and competitive factors of egg products • Support and provide backup for the Customer Service Manager and Customer Service Representatives as needed • Perform other assigned tasks • Follow safety, biosecurity, environmental, animal welfare, confidentiality, and food safety procedures • Ensure a safe and clean work environment

🎯 Requirements

• Creative thinking for solutions to problems • Ability to read, understand and effectively communicate information through writing and speaking • Ability to define problems, collect data, establish facts, and draw valid conclusions • Attention to detail • Public relation skills • Able to work effectively across all levels of organization and functions • Multi-tasking and organizational skills • Independent self-starter • Ability to work in a team environment • Ability to work in a fast-paced environment with prioritization skills and make good decisions in times of urgency • Computer skills: Word, Excel, Outlook, PowerPoint, Access, Internet • Mathematical skills: general arithmetic, basic algebra, percentages, fractions • Advanced English: fluent in speaking, writing, and reading • Experience in computer-based accounting systems • Food industry experience preferred • Ability to use office equipment, fax, copier, computers, printers, telephones, and calculators • Ability to use hand tools • Follows OSHA and REI safety regulations and procedures • Maintains confidentiality • Adheres to work schedules • Supports food safety and food quality requirements for Safe Quality Food (SQF)

🏖️ Benefits

• Participates in training sessions, meetings, skill building, and professional development classes • Full-time employment