Technical Support Engineer II

🔥 1 minute ago

🏖️ New Jersey, Massachusetts – Remote

🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $42 - $52 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Provide technical support to customers, field service engineers, commercial teams, and internal stakeholders • Respond to technical inquiries via phone, email, video conferencing, and other communication channels • Support troubleshooting of product hardware, software, process, and system-related inquiries • Develop and maintain knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies • Communicate with customers and internal stakeholders to understand issues, gather information, provide updates, and support a positive customer experience • Analyze and diagnose technical issues, identify possible causes, recommend next steps, and guide customers or internal teams through resolutions • Manage Salesforce support cases and document inquiries, troubleshooting steps, technical findings, communications, and resolution details • Create, review, and update technical documentation, troubleshooting guides, FAQs, technical notes, work instructions, manuals, and knowledge articles • Collaborate with Technical Support, Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other internal teams • Coordinate replacement part requests, RMA support, field service dispatch requests, and escalations • Participate in product training, technical workshops, and internal knowledge-sharing activities • Identify recurring customer issues, documentation gaps, support process improvements, and opportunities to improve customer and field service support

🎯 Requirements

• Bachelor’s degree and/or equivalent related experience in a relevant field such as Bioengineering, Biotechnology, Chemistry, Life Sciences, or Engineering • Minimum of 3 years of experience supporting bioprocessing equipment, biopharmaceutical manufacturing operations, process development, applications, technical support, field service, or related life sciences activities • Ability to independently troubleshoot technical issues using a structured and logical approach • Familiarity with Repligen Systems products including KrosFlo KR2i, KMPi, RS Systems, FS15, FS500, and related filtration and process control technologies highly beneficial • Familiarity with Repligen Process Analytics products including SoloVPE, SoloVPE PLUS, FlowVPX, REBEL, REBEL XT, MAVERICK, MAVEN, ZipChip, PATsmart software platforms, and associated bioprocess analytical applications highly beneficial • Excellent interpersonal skills, strong verbal and written communication skills, and attention to detail • Experience using Salesforce or similar CRM/service management systems • Experience creating and updating technical documentation, including protocols, manuals, SOPs, and work instructions • Experience installing, configuring, troubleshooting, or supporting software applications associated with bioprocessing equipment and automated manufacturing systems highly desirable • Ability to interpret software alarms, system diagnostics, event logs, communication errors, and equipment-generated data • Familiarity with networking fundamentals, Windows operating systems, software deployment, and remote support tools beneficial • Familiarity with or proficiency in GMP, 21 CFR Part 11, and other life sciences regulations highly beneficial • Strong problem-solving and analytical skills • Ability to work well within a global, cross-functional team • Ability to prioritize and work independently to achieve defined goals • Must be fluent in English with strong verbal and written communication skills • Willingness to travel occasionally for customer site visits and training

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity for eligible roles • Paid time off • Health, dental, and vision benefits • Retirement benefits • Flexible spending accounts • Product training • Technical workshops • Internal knowledge-sharing activities