Associate Account Manager

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Logo of Republic Services

Republic Services

10,000+ employees

Founded 1998

⚡ Energy

📦 Logistics

Energy • Logistics

Republic Services is a leading provider of environmental services focused on waste disposal, recycling, and sustainability. The company partners with customers to manage solid waste, recycling programs, and related environmental solutions, emphasizing safety, inclusion, and sustainability. Republic Services operates large-scale waste collection, transfer, recycling, and landfill operations across the United States, offering employment opportunities and maintaining compliance with federal and state regulations. The company highlights sustainability initiatives, innovation in environmental services, and employee support programs.

📋 Description

• Maintain and retain existing customers through proactive daily outreach • Develop knowledge of available services, lines of business, pricing structures, and offers • Perform contractual re-signs to extend customer relationships and increase profitability • Respond to cancellation requests according to escalation policy • Communicate with customers regarding company pricing initiatives • Make outbound and receive inbound calls to retain business • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships • Perform other job-related duties as assigned

🎯 Requirements

• High school diploma or G.E.D. (Required) • 0–2 years of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Ability to proactively maintain and retain existing commercial and industrial customers • Ability to make outbound calls and receive inbound calls • Knowledge of services, lines of business, pricing structures, and offers • Salesforce proficiency for scheduling and documenting activities

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)

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