Associate Account Manager – Team Lead

🔥 1 hour ago

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Maintain an existing book of business and fulfill daily, weekly, and monthly AAM expectations • Support onboarding, mentorship, and shadowing for Associate Account Managers and prospective internal candidates • Provide guidance on challenging customers and processes • Handle urgent customer concerns and provide backup support for the area team • Prepare agendas and participate in planning meetings, team huddles, reinforcement trainings, supervisor meetings, and skip-level meetings • Support the Supervisor with escalations, case management, business management, and new-hire onboarding • Participate in focus groups and provide AAM feedback • Perform contractual re-signs to extend customer relationships and increase profitability • Respond to cancellation requests according to the escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Review customer retention activities, progress versus goals, and key customer relationships with the Supervisor • Perform other job-related duties as assigned

🎯 Requirements

• High school diploma or G.E.D. (Required) • Minimum of 1 year of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Customer-service oriented approach • Ability to support customer retention activities and resolve customer concerns • Ability to use Salesforce daily to schedule and document calls, meetings, and proposals • Ability to sell the full suite of Republic Services products

🏖️ Benefits

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Opportunities to learn and grow within your role • New tools and technology to support safe and effective work