Customer Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $5 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound maintenance-support calls from residents and document work orders in the YardiOne online portal • Ask relevant questions and record complete caller information and detailed maintenance concerns • Handle calls from prospective tenants seeking affordable housing or property waitlists • Gather housing preferences, use YardiOne to identify matching properties, and generate property lists with contact information and waitlist status • Send requested property lists by email or physical mail within 48 hours • Handle open-line calls concerning complaints, compliments, and other non-maintenance requests • Document formal reports in the designated web portal and route them to appropriate property leadership • Handle sensitive topics including abuse, security concerns, and evictions professionally and objectively • Maintain emotional composure, avoid personal opinions, and follow established procedures • Work assigned shifts consistently according to business needs

🎯 Requirements

• Strong spoken and written English communication skills • Excellent listening, questioning, and information-gathering abilities • Proficiency with online portals, web-based systems, and data entry • Strong attention to detail and organizational skills • Ability to document detailed information accurately and follow established procedures • Professionalism, emotional regulation, and ability to remain objective in sensitive or emotionally charged situations • Ability to separate personal feelings from work responsibilities and handle sensitive information appropriately • Ability to work independently, manage different types of inquiries, and maintain accurate records • Reliable attendance, punctuality, and commitment to an assigned fixed schedule • Own Windows 11 PC (Mac not supported), minimum 16 GB RAM, Intel i5 processor or higher, dual monitors, webcam, wired USB headset, fiber internet with wired Ethernet connection, and backup power solution • Microsoft Teams and Office 365 • Must be available and willing to work any listed shift • English resumes required; background check may be required • Previous experience in customer service, call centers, affordable housing, property management, maintenance coordination, housing assistance, or formal complaint reporting preferred • Experience using housing management systems is an advantage

🏖️ Benefits

• Paid training • Paid weekly in arrears

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