L1 Support Engineer

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates • Provide basic support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation • Support Microsoft 365 environments under the guidance of senior staff, including mailbox permissions, license verification, and Intune device enrollments • Escalate advanced issues such as device compliance, Conditional Access modifications, and file migrations to L2+ engineers • Follow documented SOPs and contribute to internal documentation and knowledge-base articles • Maintain clear, professional communication with end users throughout the support process

🎯 Requirements

• 1+ year of IT Help Desk or technical support experience • Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms) • Strong communication and customer service skills • Ability to follow processes and collaborate effectively with remote teams • Eagerness to learn and grow in cloud administration and endpoint security • Ability to create and maintain documentation, including knowledge-base articles • Preferred exposure to Microsoft 365 Admin Center, Intune/Endpoint Manager, Conditional Access and security controls, and SharePoint/Teams migrations • Ability or willingness to learn mailbox management, Teams administration, device compliance and enrollment troubleshooting, and basic migration troubleshooting

🏖️ Benefits

• Full-time employment

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