Operations Manager – SAP, Cloud Services

🕒 June 9

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

☁️ Cloud Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities, including RHEL, HANA, and platform upgrades, with daily ServiceNow oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management such as FRUN • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, automation, and process optimization • Other duties as assigned

🎯 Requirements

• Minimum 8+ years of experience in IT operations, managed services, or cloud operations, with at least 3+ years in an operations leadership, project management, or incident management role • Strong experience managing P1/P2 incidents in real-time, high-availability environments • Solid understanding of ITIL processes, including Incident, Problem, and Change Management • Experience with ServiceNow and cloud platforms such as Azure, AWS, or GCP • Proficiency with Microsoft Office 365 and collaboration tools • Strong understanding of SAP and cloud-based managed services environments • Proven ability to lead cross-functional teams without direct authority and drive operational outcomes • Demonstrated experience developing and implementing business frameworks and standard operating procedures • Excellent problem-solving, organizational, and communication skills, including executive-level reporting • Ability to manage multiple priorities, prioritize critical work, and deliver within defined timelines in a fast-paced, 24x7 environment • Strong analytical skills with the ability to interpret operational data and drive actionable insights • High resilience, adaptability, and accountability in high-pressure environments • Alignment with RTS Core Values