Sales Operations Specialist

🕒 August 5

🇺🇸 United States – Remote

💵 $167k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

👻 Ghost score 18%

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RevenueCat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $40M Series B on 2021-05

Consulting • Marketing • SaaS

RevenueCat is a platform that helps developers build and grow their subscription-based apps by simplifying in-app purchase management across iOS, Android, and the web. Trusted by over 32,000 apps, RevenueCat offers a suite of tools for subscription data management, customer support, marketing, and engineering teams. The platform enables businesses to implement in-app purchases faster, automate receipt validation, and provide a central source of truth for subscription data. RevenueCat also supports A/B testing and provides actionable insights through a unified view of cross-platform usage, helping apps to drive growth and optimize revenue strategies. With its comprehensive API, RevenueCat facilitates the integration of subscriptions with existing marketing and analytics tools, allowing developers to focus on building impactful app features.

📋 Description

• Own the RC Capital customer lifecycle end-to-end, including lead evaluation, customer onboarding, live customer support, and operational and risk work • Review pipeline stages and onboarding processes to ensure opportunities do not fall through the cracks • Shadow and conduct sales calls, onboarding flows, account reviews, customer calls, and support interactions • Handle customer queries and disputes, escalating genuine edge cases • Own inbound and outbound opportunities from screening through onboarding • Report on funnel size and quality, including funnel composition, speed to close, and stage drop-off • Contribute to marketing and content initiatives for developer acquisition and retention • Surface customer needs and operational improvements for roadmap planning • Run the full sales cycle and collaborate with Sales and Support to acquire new RC Capital leads • Oversee marketing efforts and track campaign and pipeline performance against targets • Ship automations and workflow changes to reduce manual support load and improve customer experience • Implement and refine risk-management strategies across the sales lifecycle • Contribute customer requests to the Product roadmap • Serve as a point of contact for Legal, Operations, and Data on partner and regulatory questions

🎯 Requirements

• 3+ years in a client-facing role spanning sales, account management, or customer support, ideally with fintech/payments experience • 1-2 years of marketing or growth experience running campaigns, producing content, or managing CRM-driven outreach • Fluency in tracking marketing performance • Track record of closing and managing a high volume of client relationships • Ability to operate across ambiguity in client calls, data reviews, and cross-functional planning meetings • Comfortable with AI tools and building automations • Strong analytical instincts • Comfortable working in CRM, support, and analytics tools such as Salesforce, Notion, Linear, Zendesk/Intercom, and Google Analytics or similar • Excellent written and verbal communication • Ability to remain calm when resolving disputes or risk issues • Detail-oriented approach with a bias toward process improvement and documentation • Ability to work overlapping hours with US timezones • Nice to have: payment operations, fraud/risk workflows, or compliance-adjacent experience • Nice to have: exposure to mobile apps or embedded finance industries

🏖️ Benefits

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator • 10-year window to exercise vested equity options • Fully remote and flexible work environment • 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge • $2,000 USD for workspace setup • $1,000 USD annual stipend for continuous learning

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