Sales Operations Manager

🕒 September 23

🇺🇸 United States – Remote

💵 $118.4k - $144.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📊 Sales Operations

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RingCentral

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

📋 Description

• Own and manage the weekly sales forecasting cadence for the Acquisition organization • Support annual planning, including target-setting, capacity modeling, market/segment sizing, and headcount planning • Design and maintain territory models for BDR and Acquisition seller teams • Support quota-setting methodology and allocation • Own and optimize lead-routing logic and processes • Serve as a Sales Operations business partner to Acquisition sales leaders • Manage weekly, monthly, and quarterly reporting cycles, including pipeline reviews, QBRs, and executive/board-level reporting • Build dashboards and reporting for pipeline, bookings, productivity, trends, risks, and opportunities • Support Salesforce data hygiene, process documentation, and continuous improvement of sales workflows and systems • Partner with Finance, Deal Desk, Sales Enablement, and Marketing on go-to-market execution • Contribute to strategic projects supporting the scale and growth of the Acquisition motion

🎯 Requirements

• 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role • Ideally supporting a BDR/SDR or Acquisition-focused sales organization • Hands-on experience with sales forecasting, territory/quota design, or annual operating plan processes • Strong understanding of lead routing logic and tools such as LeanData, Chili Piper, or native Salesforce routing • Experience optimizing lead flow and assignment across BDR and Acquisition teams • Curiosity and desire to build AI workflows leveraging Claude, OpenAI, etc. • Strong Excel/Google Sheets modeling skills • Experience with Salesforce, Tableau, Sigma, or similar BI/planning tools is a plus • Strong analytical and problem-solving skills • Excellent communication skills and confidence partnering directly with sales leadership • Highly organized and detail-oriented, with ability to manage multiple recurring deliverables against deadlines • Self-starter comfortable operating in a fast-paced, evolving environment • SaaS, telephony, or high-tech industry experience is a plus • Bachelor’s degree required; Business, Finance, or Analytics-related field preferred

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • Voluntary supplemental health coverage and life insurance • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee 1:1 coaching, perks and discounts program • Variable pay and equity eligibility

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