Customer Success Advocate

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Customer Advocate

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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RoadRunner

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Series D on 2024-04

B2B • Enterprise • SaaS

RoadRunner is a tech-enabled provider of fully-managed commercial and industrial waste and recycling services across the United States. The company centralizes portfolio and vendor management, uses proprietary software and data (e. g. , Waste Metering™, BillCheck™, Oversite™, Priceshield™) to optimize service levels, reduce costs, streamline invoicing, and increase landfill diversion. RoadRunner offers tailored recycling programs like RecycleMORE™ and CleanStream™ and emphasizes sustainability, ESG reporting support, and operational efficiency for enterprise customers.

📋 Description

• Serve as a primary point of contact for RoadRunner customers • Promote customer retention, loyalty, and growth opportunities • Ensure customer satisfaction and improve areas of dissatisfaction • Manage multiple projects simultaneously • Act as a bridge between customers and internal operating departments • Oversee and resolve customer health issues across supporting areas • Develop strategy and intervention plans with internal partners • Stabilize and save at-risk client business • Lead customer expansion and margin opportunities, including SWAP, diversion, optimization, and new opportunities • Coordinate strategy quotes/estimates, customer approval, resources, timelines, milestones, progress, and issue tracking • Perform customer retention risk and off-boarding activities • Report to the Customer Success Manager and interact with customers, Operations, Finance, Customer Success Representatives, and Sales

🎯 Requirements

• Applicants must be authorized to work for any employer in the U.S. • Employment visa sponsorship is not available. • 2-3 years experience in a corporate customer service setting • Ability to learn new software and systems • Passion for business results and quality, with a strong sense of accountability, metrics and ownership • Strategic thinking ability to grasp tactical details • Strong verbal and written communication skills • Ability to manage multiple projects, multitask, and prioritize conflicting assignments with minimal supervision • Ability to organize/manage multiple priorities and adapt to changing business needs • Strong analytical and problem-solving skills • Bachelor's Degree OR 3+ years of experience in a Customer Success B2B role

🏖️ Benefits

• 5% annual discretionary bonus • Full-time non-exempt employment • 0% travel required • Equal opportunity employer and reasonable accommodations for qualified individuals with disabilities