Customer Experience Professional I – Contract Talent

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $20 - $31 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Robert Half is a global professional staffing and recruiting firm that connects employers with contract and full-time talent across functions such as finance & accounting, technology, marketing & creative, legal, and administrative support. The company provides executive search, consulting solutions, and localized recruiting through 300+ locations worldwide, and it leverages proprietary and award‑winning AI tools and labor‑market insights (salary guides, market reports, hiring trends) to match candidates and advise hiring managers. Robert Half serves employers with B2B staffing solutions while also supporting job seekers with placement services and career resources.

📋 Description

• Serve as the first point of contact via phone, email, or callback for candidates, field offices, and clients • Handle inquiries about payroll, time-entry systems, online time reporting access, compliance requirements, benefits, 401(k), sick pay, employment verification, Canadian ROEs and availability, and tax issues • Identify, acknowledge, and analyze customer needs and problems • Resolve issues accurately and promptly using knowledge of field service center departments and branch functions • Process and document transactions or initiate forms for resolution by Payroll Operations • Educate branch offices about timelines, procedures, and the cost/benefit of alternatives • Educate candidates about self-service options through websites and Interactive Voice Response (IVR) • Develop and maintain positive customer relations • Use PeopleSoft HCM, Online Time Reporting and Approval, Service Cloud, Salesforce, Excel, Word, and Outlook • Support inquiries related to both US and Canadian operations

🎯 Requirements

• High school diploma or equivalent • 3+ years previous customer service experience required • 1+ years call center experience • Payroll experience is a plus • Knowledge of Microsoft Office Suite applications • Ability to learn other applications easily • Knowledge of PeopleSoft or other HR applications preferred • Ability to exercise judgment, recall knowledge, hear, and speak and write clearly • Ability to sit for extended periods of time • Ability to enter data • Experience using call center telephone/email applications or other office equipment • Ability to demonstrate attendance • Ability to sequence and follow directions • Ability to collaborate with team members and others • Ability to meet or exceed all quality standards • Successful completion of a background check is required as a condition of employment

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Eligibility to enroll in the company 401(k) plan