Support Specialist I – Contract Talent

🕒 October 16

🏄 California – Remote

🏄 California – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

Robert Half is the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. The company provides contract, temporary, and permanent placement solutions across multiple sectors including finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Recognized for its workplace excellence, Robert Half has been listed on Fortune’s World’s Most Admired Companies and Forbes Best Employer for Diversity, and it is the parent company of Protiviti®. Robert Half is publicly traded on the New York Stock Exchange (RHI) and is a member of the S&P 500 index.

📋 Description

• Coordinate, diagnose, and troubleshoot incoming global employee support interactions • Provide technical, hardware, and information technology support for laptops and desktops used by local and remote personnel • Provide candidate and branch location support as needed • Use various network remote access methods • Resolve problems promptly or escalate them to appropriate technical personnel • Provide timely incident status updates to management and end users • Maintain effective user relationships • Answer frontline support interactions and assist users migrating to a new user tenant • Assign support interactions to the appropriate support level • Perform service interactions for corporate and field users • Document all support incidents in the support team Incident Tracking Database • Research and implement methods for improving daily work • Share knowledge with the team

🎯 Requirements

• High School diploma or equivalent • A+ & Network Essentials preferred • 1 year technical support experience preferred • Basic PC troubleshooting knowledge • Basic level of experience with using Microsoft Office Suite • Basic understanding of Windows OS and remote connectivity methods • Effective oral, written, and interpersonal communication skills • Ability to work using set processes independently and with others • Ability to demonstrate a sense of urgency • Professional communication manner • Ability to multi-task and adapt to changing priorities or processes • Basic problem-solving and organizational ability • Decision making and time management skills • Ability to handle escalated and time sensitive issues • Ability to research issues and exercise judgment • Ability to follow directions and procedures • Ability to demonstrate reliability and attendance • Ability to prioritize work assignments • Ability to manage conflict • Ability to maintain confidentiality • Successful completion of a background check

🏖️ Benefits

• Medical, vision, and dental insurance • Life and disability insurance • Eligibility to enroll in the company 401(k) plan

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