Lead, Interpreter Scheduling

Job not on LinkedIn

🕒 September 11

🗽 New York – Remote

🗽 New York – Remote

💵 $21 - $29 / hour

⏰ Full Time

🟠 Senior

🌎 Translator / Interpreter

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UR Ventures

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 B2B

🔬 Science

Education • B2B • Science

UR Ventures is the innovation and commercialization arm of the University of Rochester, focused on advancing research and academic entrepreneurship. It connects university faculty and researchers with industry partners to facilitate the development of new technologies and businesses that can positively impact society. UR Ventures promotes collaboration, creativity, and knowledge transfer, thereby contributing to the university's mission of making the world ever better.

📋 Description

• Plan, update, and implement scheduling procedures • Manage and develop statistics to measure scheduling program effectiveness • Act as a resource for Interpreter Schedulers • Coordinate all staff training activities • Process requests in interpreter scheduling systems • Analyze clinical situations and determine optimal interpreter communication modes • Evaluate patients' communication needs, complexities, and preferences • Determine availability of in-person interpreters while considering travel time and fatigue • Track ongoing assignments to provide continuity of care • Submit requests to third-party vendors and confirm assignments in ePARC • Produce and review interpreter worklist reports in ePARC • Collaborate with Interpreter Services Supervisors and clinical department managers/supervisors • Triage and direct calls; answer interpreter-related questions and assist with patient appointment calls • Monitor interpreter requests, assignments, changes, and cancellations • Distribute daily schedules and liaise with interpreters and vendor partners • Assign appropriate interpreter modalities to meet Department of Health, Joint Commission, and ADA standards/regulations • Triage emergency on-call requests and coordinate same-day add-ons or schedule changes • Document pager activity and maintain instant messaging communication with interpreters • Escalate situations to Interpreter Services Supervisors when needed • Train and onboard Interpreter Schedulers • Present educational in-services for departments and employee orientations • Recommend process improvements and perform other duties as assigned

🎯 Requirements

• Associate's degree in Medical, Secretarial, or related field and 3 years of relevant experience required • Equivalent combination of education and experience accepted • Knowledge of medical terminology preferred • Experience with surgical/appointment scheduling software and electronic medical records preferred • Customer relations skills preferred • Monday-Friday, 7:00 a.m.-3:30 p.m. schedule • On-call coverage required • Ability to respond to emergency requests from the on-call pager within 5 minutes