Solutions Engineer

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🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Rockbot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded in 2010, Rockbot empowers businesses to maximize their in-location experience through media. Offering Music, TV, and Digital Signage through an acclaimed single platform solution, Rockbot enables the world's largest companies, and thousands of SMBs, to deliver the best in-location experience, simpler.

📋 Description

• Own the Technical Sales Narrative • Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle • Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments • Drive Technical Discovery and Solutioning • Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations • Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs) • Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems • Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders • Support the Deal Process • Own the technical sections of RFP responses, security questionnaires, and SOW inputs • Build and maintain a library of demo environments, technical one-pagers, and integration guides • Conduct proof-of-concept deployments and trials where needed • Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding • Be the Internal Expert • Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment. • Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy • Stay current on Rockbot’s product roadmap and represent the voice of prospects internally • Surface recurring technical objections and blockers to Product and Engineering • Contribute to enablement materials so AEs can handle first-level technical questions independently • What Success Looks Like • First 90 Days: Ramp & Build Credibility • Complete Rockbot certification across Music, TV, Signage, and Advertising • Independently deliver at least three (3) technical demos • Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides) • Establish strong partnerships with AEs • Become a trusted first-line technical resource during the sales process • First 120 Days: Own Technical Execution • Independently lead technical discovery, demos, and solution design for active opportunities • Own technical portions of RFPs, security reviews, and SOW inputs • Deliver ten (10) total demos tailored to customer environments and stakeholder needs • Support pilots, proof-of-concepts, and integration scoping where needed • Contribute enablement tools and technical guidance that improve AE self-sufficiency • First 180 Days — Drive Scale & Revenue Impact • Operate as a technical partner on complex and enterprise deals • Influence improved win rates, deal velocity, and implementation readiness through accurate scoping and solution design • Maintain scalable demo, RFP, and technical documentation systems • Manage and when appropriate, surface recurring objections, integration gaps, and market feedback to Product and Engineering • Act as a strategic cross-functional resource supporting Sales, Customer Success, and Product teams

🎯 Requirements

• 5+ years in pre-sales, solutions engineering, technical sales, AV systems, media technology, or related customer-facing technical roles • Comfort in a technical conversation with IT, operations, or infrastructure teams, and an ability to translate that into executive-friendly language • Experience working on-site with key stakeholders and AV experts for a successful experience • Hands-on experience with hardware/software integrations, networking fundamentals, and custom software integrations • Experience with in-venue technology (AV systems, digital signage, streaming media devices, or IoT) strongly preferred • Strong demo and presentation skills — you can read a room and adapt on the fly • Experience working with Salesforce, Google Suite, and technical documentation tools • Excellent written communication skills for RFPs, technical summaries, and internal documentation • Familiarity with programmatic advertising, digital out-of-home (DOOH), or retail media networks is a plus.

🏖️ Benefits

• variable compensation tied to supported deals closed and solutions KPIs • equity