Customer Solutions Engineer I

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Support the design, scoping, estimation, and delivery readiness of Customer Solutions Engineering service opportunities • Develop service estimates, project assumptions, risks, dependencies, exclusions, and pricing models • Assist in creating and reviewing Statements of Work, proposals, service descriptions, and customer-facing solution documentation • Gather, analyze, and organize business, technical, and operational requirements • Participate in customer discovery calls and requirements discussions • Identify information gaps, scope considerations, and potential delivery risks • Develop structured solution recommendations for senior Solutioning review • Collaborate with Sales, Delivery, Product Management, PMO, Support, and subject matter experts • Coordinate stakeholder information and escalate ambiguities and solution risks • Align proposed services with delivery capabilities, solutioning standards, and operational processes • Support handoff activities between Solutioning and PMO/Delivery teams • Maintain solutioning templates, estimation models, reusable content libraries, service catalogs, and service descriptions • Contribute lessons learned and best practices to improve estimation accuracy and solution quality • Identify opportunities for standardization, automation, and repeatability • Build working relationships with internal and external stakeholders • Present solution concepts and recommendations to customers and partners with senior team support • Document meeting outcomes, action items, assumptions, and decisions

🎯 Requirements

• 2+ years of experience in project management, professional services delivery/technical consulting, service operations, service catalog management, business analysis, or technical account management • 1+ years of customer-facing experience • Ability to manage multiple work items across competing priorities • Strong analytical and problem-solving skills • Experience gathering requirements and documenting business or technical needs • Ability to identify risks, assumptions, dependencies, exclusions, and open questions • Strong written and verbal communication skills • Effective stakeholder management and collaboration skills • Proficiency with Microsoft Office and collaboration tools • Ability to learn new technologies and service offerings quickly • Ability to synthesize information from multiple sources into concise recommendations and actionable solution documentation • Ability to organize incomplete or ambiguous information and drive clarity through structured analysis • Experience supporting software implementation, migration, upgrade, modernization, or consulting engagements • Familiarity with project delivery methodologies • Experience creating SOWs, proposals, implementation plans, service definitions, or customer-facing project documentation • Experience participating in requirements gathering, discovery workshops, or scope-definition activities • Experience with enterprise software environments • Exposure to infrastructure, systems administration, security, database, monitoring, or application technologies • Mainframe experience with IBM Z, z/OS, mainframe operations, mainframe software, enterprise infrastructure platforms, or related enterprise computing environments is preferred but not required • Exposure to application modernization, security, performance, operations, monitoring, or storage practices within enterprise environments is preferred but not required

🏖️ Benefits

• Equal opportunity employment commitment • Reasonable accommodation for individuals with physical and mental disabilities • Background and reference checks as part of the hiring process • AI-powered tools and technologies to enhance efficiency, decision-making, and impact • Continuous learning and responsible use of AI