Veterinary Account Manager

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Roo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Roo is a flexible veterinary relief platform that connects veterinarians, veterinary technicians, and hospitals for relief work. By allowing professionals to create their own schedules and work either part-time or full-time, Roo enhances work-life balance while helping hospitals maintain coverage and avoid staff turnover. The platform boasts the largest network of animal healthcare professionals, offering various options and opportunities for income, with streamlined processes for scheduling and payroll management.

📋 Description

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals • Retain, engage, and grow shift volume for assigned vets through proactive relationship management • Diagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play • Act as liaison between vets and Roo teams to resolve issues, share feedback, and promote advocacy • Build community connection through 1:1 conversations, local vet events, and conference programming • Utilize CRM tools to track engagement and steer the week from data • Attend quarterly vet dinners, occasional regional continuing education events, and one to two national conferences per year

🎯 Requirements

• 3+ years in account management, customer success, or sales • Proven relationship-building, interpersonal, and communication skills • Proficiency in CRM and data analysis tools, including HubSpot and Zendesk • Organized, adaptable, and self-directed; able to manage multiple priorities and build own week • Experience in veterinary staffing or healthcare services preferred • Regular, predictable travel availability for vet dinners, regional CE events, and national conferences

🏖️ Benefits

• Accelerated growth & learning potential • Stipends for home office setup, continuing education, and monthly wellness • Comprehensive health benefits with base medical plan covered at 100% and optional premium buy-up plans • 401K • Unlimited Paid Time Off • Paid Maternity/Paternity and reproductive care leave • Gifts on your birthday & anniversary • Opportunity for domestic travel, including regional team building events