Senior Customer Advocacy Manager

🕒 September 25

🇺🇸 United States – Remote

💵 $167.1k - $250.7k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 28 days.

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Rubrik, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏢 Enterprise

🔐 Security

☁️ SaaS

Enterprise • Security • SaaS

Rubrik, Inc. is a company that specializes in data management and cloud data platforms. Its products and services focus on data backup, recovery, security, and cloud data management, enabling enterprises to manage, protect, and recover their critical data. Rubrik offers solutions that integrate with cloud service providers and various platforms to ensure seamless and secure data operations for its clients. The company aims to simplify data management across complex, hybrid cloud environments.

📋 Description

• Build and manage a pipeline of customer story candidates across verticals, use cases, and geographies • Lead customer discovery conversations and surface operational impact of Rubrik's platform • Write and produce customer stories, video briefs, executive one-pagers, and event-ready abstracts • Own and operate the CXO Visionaries executive community program end to end • Develop CXO Visionary profiles and manage the Visionaries award program • Oversee the Visionary spotlight in Rubrik's monthly CXO newsletter • Recruit and onboard Visionary members and connect them with speaking and earned media opportunities • Coordinate exclusive threat intelligence access with Rubrik Zero Labs • Develop product and cyber resilience fluency and ensure technically accurate customer stories • Identify repeatable customer outcome patterns across environments and threat types • Build scalable tracking systems and manage intake, production, review, and approval workflows • Manage customer story processes for quarterly earnings and define quality standards • Track story usage and impact across sales, events, PR, and executive engagements • Partner with PR, communications, sales, field, product, engineering, cloud, ecosystem alliance, EBC, CXO Transformation, and Experiences teams • Coordinate CXO customer speaker sourcing and event logistics • Manage external writers, videographers, and agencies with clear briefs, timelines, and quality reviews

🎯 Requirements

• 12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field • Direct ownership of a customer story, reference, or executive community program • Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar • Technical fluency sufficient to hold substantive conversations with CISOs or IT leaders about ransomware recovery, identity resilience, or hybrid cloud data protection • Ability to recognize when an outcome claim does not hold up • Ability to write clearly and specifically about complex technical topics for senior business audiences • Strong interviewing instincts and ability to draw out authentic stories • Experience working in or closely alongside enterprise sales environments • Practical understanding of how customer proof points factor into deals and executive conversations • Preferred: experience managing executive community, customer advisory, or peer network programs • Preferred: experience at a company that navigated rapid scale or a major platform transition

🏖️ Benefits

• Bonus potential • Equity • Benefits • Equal employment opportunities • Reasonable accommodations for disabilities

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