Maintenance Technical Support Coordinator IV

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Take complete ownership of Tier 2 emergency roadside cases from start to finish • Determine whether to dispatch an internal technician or assign work to a third party • Assess, research, troubleshoot, and remedy vehicle roadside breakdowns through the Ryder Customer Response Center • Make autonomous decisions related to cost and improve customer uptime • Follow up on cases, manage escalations, and interact with service providers in partnership with RCRC agents and leadership • Provide periodic summaries and analysis to the maintenance team to improve breakdowns, OEM quality, and warranty issues • Provide updated technical knowledge to the maintenance team using OEM information, internal training, technical bulletins, InfoCenter, and other sources • Mentor the Tier 1 call center team • Provide status updates, participate in meetings, and deliver periodic training • Perform other duties as assigned

🎯 Requirements

• Must be open to working all shifts • Highly technical expertise related to Ryder fleet assets • Expertise in refrigeration, lift gate, electrical, after-treatment systems, OEM platforms, and Ryder technical certifications/qualifications • Ability to understand detailed customer driver/dispatcher communications about unit issues and breakdowns • Ability to communicate safe, clear driver-initiated fixes • Strong interpersonal, listening, analytical, and communication skills • Ability to identify technical needs and required tools for mechanical issues • Working knowledge of vendor recommendations for customer unit breakdown needs • Ability to analyze and recommend out-of-service/towing solutions versus on-call mobile technicians • Demonstrated analytical and repair skills in overall vehicle maintenance • Ability to maintain technical expertise through training and stay current with new product and technology advancements • Ability to speak, understand, read and write English • Spanish language skills preferred • Basic computer skills, including Ryder systems, automated shop computers, and diagnostic testing equipment • Must be available for alternate shifts/schedules, including evenings, weekends, and on-call as needed • H.S. diploma/GED required • Vocational or Technical Certification, preferably ASE certifications • Four (4) years or more in transportation maintenance required • Two (2) years or more in technical diagnostic and customer resolution exposure related to major vehicles/engines in Ryder's fleet required • Five (5) years or more working in a Ryder Operations (shop) environment preferred • Two (2) years or more in Ryder operations direct customer service exposure preferred • ASE Certifications

🏖️ Benefits

• Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available based on level/type • Room to grow and professional development through training opportunities