Technical Support I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.3k - $81.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anthology Careers

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

HR Tech • B2B • SaaS

Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

📋 Description

• Manage resolution of technical issues for an assigned set of customers • Troubleshoot complex web applications across software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades • Provide customer management through communication, responsive follow-through, and advocacy within internal departments • Analyze customer-base trends and report potential risks or opportunities to Product Support Management • Prioritize issues of varying severity and manage resolutions within accepted service levels • Own CRM data and timely status updates for customers and appropriate Blackboard employees • Collaborate with peers, Account Managers, Product Support Engineers, Cloud Teams, and Developers • Contribute to the team knowledge network • Draft and review Knowledge Base articles for known and recurring issues

🎯 Requirements

• Exceptional listening, written, and oral communication skills • 2–4 years of experience in a client-facing enterprise product support environment • Excellent analytical, problem-solving, and client-handling skills • Experience in a self-directed work environment • Demonstrated ability to research and resolve problems using a variety of resources and tools • Strong knowledge of system and database administration principles • Knowledge of PostgreSQL and MS SQL Server databases, including troubleshooting, configuration, maintenance, and tuning • Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Java-based Internet application architectures, and Internet security • Light experience with UNIX/Linux and Windows operating systems • Light experience configuring multi-node environments running enterprise-level applications • Knowledge of Struts, Tomcat, or WebLogic • U.S. Citizenship • Fluency in written and spoken English • Must be legally authorized to work in the country where the role is based; visa sponsorship or immigration support is not provided