Technical Support Operator

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $14 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KnownHost

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

KnownHost is a privately held professional web hosting company founded outside Washington DC. Specializing in high-quality web hosting services, it offers a 99. 9% uptime guarantee and a variety of hosting options including Managed VPS Hosting, Dedicated Servers, Cloud Hosting, and WordPress Hosting. KnownHost operates from four state-of-the-art data centers across Texas, Maryland, Washington State, and Amsterdam, ensuring premium bandwidth and fast support for its clients.

📋 Description

• Provide customer support via the 24/7 helpdesk • Troubleshoot email delivery issues • Troubleshoot cPanel, Plesk, and DirectAdmin-related issues • Troubleshoot DNS, FTP, SSL, Apache, and other service-related issues • Ensure customer satisfaction and exceed customer expectations • Primarily provide support over email • Occasionally assist with live chat and phone support • Work as part of the 24/7/365 help desk • Complete three weeks in the customer service department for non-support positions (company-wide hiring process context)

🎯 Requirements

• Customer-focused and willing to do whatever it takes to resolve customer issues • Excellent written English • Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols • Must have working knowledge of one of the following control panels; cPanel/WHM, Plesk, and DirectAdmin is required • Ability to work under pressure • Multitasking ability • Ability to request complete error messages or derive problem context from insufficient information • Knowledge of PHP, Python, Perl, and Ruby on Rails is a bonus • Working knowledge of iptables firewalls (CSF, APF, etc.) • Familiarity with common customer website applications, such as Drupal, WordPress, MediaWiki, Magento, and ZenCart • Knowledge of MySQL commands for support or troubleshooting, including importing/dumping databases, simple SELECT statements, and SHOW PROCESSLIST • Must pass a background check and drug test • Must work KnownHost as your only hosting-related job • Willingness to work day shifts in CST • Full-time employment

🏖️ Benefits

• Competitive pay • Comprehensive health, dental, and vision insurance plans (US only) • Flexible scheduling • Paid vacation benefits • Up to 20 days of paid time off • Frequent catered lunches • Filtered water machines • Royal Cup coffee and teas • Slushies • Free web hosting • Company paid outings • A variety of other perks and benefits • Employee training • Select sanctioned events