Client Implementation Specialist

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Sage

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1981

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Sage is a global leader in providing business management software solutions that cater to small and medium-sized businesses. Sage offers a variety of products and services designed to streamline financials, operations, HR, and payroll, utilizing cloud-based solutions and artificial intelligence to drive productivity and growth. Their comprehensive portfolio includes Sage Intacct, Sage X3, and Sage 50, among others, tailored for different industry needs like construction, financial services, healthcare, and retail. Sage's solutions are trusted by businesses around the world for their robust features in accounting, ERP, HR management, and more, all designed to enhance efficiency and support business success.

📋 Description

• Onboard new clients by communicating what Sage is, how it works, and why it is different • Manage multiple simultaneous implementation projects with distinct timelines, stakeholders, and community-specific needs • Build relationships with key stakeholders and identify engaged users who can become Sage advocates • Lead in-person and remote staff and management training, in groups and 1:1, tailored to varying technical comfort levels • Coordinate device distribution and setup, and confirm devices work properly before go-live • Support technical teammates with infrastructure setup and QA • Provide ongoing support and troubleshooting for Sage users and clients • Test and troubleshoot new features before community rollouts

🎯 Requirements

• Willingness and ability to travel an average of 15 days per month within the Monday–Friday workweek across the continental US • Highly organized with strong project management skills and ability to run multiple concurrent projects on different timelines • Self-starter comfortable working autonomously and driving projects from start to finish without close oversight • Strong people skills and ability to build trust quickly with clients and staff • Experience training and presenting to groups and individuals, ideally to audiences with mixed technical comfort levels • Strong verbal and written communication skills, able to translate between technical and non-technical stakeholders • Technical ability to troubleshoot consumer electronics and software issues for non-technical users • Resourcefulness, patience, and follow-through to identify root causes and resolve problems • Bachelor's degree or equivalent experience • Prior customer support experience in a tech environment preferred • Experience in Healthcare and/or HealthTech preferred

🏖️ Benefits

• Stock options • Fully-paid health insurance coverage for all employees • Off-sites, outings, and team meals • Office lunches several days a week • Fully stocked snack bar