Implementation Manager

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SmithRx

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $20M Series B on 2022-03

Consulting • Insurance • Healthcare

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

📋 Description

• Serve as the primary client-facing contact during implementation • Conduct client impact analysis to define implementation requirements • Document requirements in standard project templates and tools and obtain client approval before builds • Create and maintain detailed project plans and open-items logs • Coordinate functional teams and clients to complete items on time and ensure go-live readiness • Monitor progress through weekly status reports • Assist with escalated client, member, and project issues • Provide go-live support • Facilitate internal post-implementation review meetings • Mentor and support team members and colleagues throughout implementation • Support high-volume, high-profile clients, including Superbrokers and 340B clients • Identify opportunities through trend analysis and process improvement • Participate in ad-hoc projects, process improvement efforts, and focus groups

🎯 Requirements

• Bachelor's degree or equivalent work experience required • 5–8 years of related work experience required • Healthcare and/or pharmacy experience strongly preferred • Salesforce experience preferred • Microsoft Office literacy • Strong communication skills through face-to-face meetings, conference calls, and written correspondence • Self-starter mentality with ability to make informed decisions and solve difficult challenges creatively • Solutions-oriented, efficiency-driven problem-solving approach • Flexible and adaptable in a fast-paced technology company

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Bonuses, commissions, or equity may be available • Time off programs • Mental health support