Services Sales Solution Architect

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead customers through business, operations, and technology transformation in Financial Services and Health and Life Sciences • Cultivate and oversee executive customer relationships and delivery of transformative programs • Oversee adoption and consumption of Salesforce technology, customer relationships, CSAT, and service delivery • Participate in pursuit processes for large-scale deals, including pitch delivery, scope and team definition, pricing, and contractual arrangements • Optimize technical architecture to achieve elegant client solutions and business outcomes • Collaborate with Sales, Success, Technology and Products, TMP, Support, Regulated ProServ, and other internal teams • Supervise solution and technical architecture for sophisticated and large customers • Serve as a billable lead architect during discovery and development • Identify and mitigate project architectural risks • Lead architecture and design of complex Salesforce projects • Provide architectural guidance to developers, administrators, business partners, and project teams • Advise customers on enterprise architecture and Salesforce’s role within it • Develop roadmaps and strategic guidance aligned with business objectives and technical solutions • Analyze requirements and assess solution feasibility • Anticipate, mitigate, and manage risks for Salesforce and customers • Contribute to a Principal Architect team utilization target of 50% • Mentor, coach, inspire, and develop Professional Services team members • Develop consulting, industry, product, competency, and leadership capabilities in others • Ensure compliance with industry regulations and standards • Track Salesforce developments and trends and introduce innovative client solutions • Develop internal processes, artifacts, and methodologies for service delivery • Ensure adherence to approved methodologies • Build and drive regulated-industry solution points of view • Support Salesforce product teams in developing industry-specific regulated-vertical solutions • Build an architecture community across the Regulated Professional Services team • Drive architecture-community enablement goals aligned with customer needs

🎯 Requirements

• 10+ years of experience leading enterprise-level technology transformation programs with Fortune 500 companies • 10+ years of relevant professional services consulting experience • 10+ years of experience leading, managing, coaching, and developing staff • 8+ years of experience with cloud and cloud-based technologies • Ideally, experience with Salesforce Financial Services Cloud or Health Cloud • 5+ years of experience in Financial Services or Healthcare and Life Sciences • 8+ years of experience with data architecture • 8+ years of experience in system-to-system integration, distributed architectures, and event-driven architecture using common ESB platforms such as Mulesoft • Bachelor's degree or equivalent experience • Salesforce Certified Technical Architect achievement desired, or on path to CTA • Experience solving customers’ pressing business challenges • Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Solution acumen to develop comprehensive operational plans and address technical issues • Significant experience leading C-suite customer relationships focused on technology and architecture leaders • Experience on pursuit teams and in proposal development • Executive-level written and oral communication and presentation skills • Willingness to travel up to 80% • Significant understanding of security, compliance, scalable architectures, and highly available application architectures • Knowledge of DevOps and observability concepts • Significant experience with strategic roadmap planning for customer executives • Knowledge of Design Thinking and human-centered change processes

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • AI agents to accelerate impact • Career and performance growth opportunities