Customer Service Representative

Job not on LinkedIn

🔥 4 minutes ago

🌵 Arizona, California, +16 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $25 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Schuman Cheese

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1945

🍽️ Food & Beverage

🏭 Manufacturing

🛒 Retail

Food & Beverage • Manufacturing • Retail

Schuman Cheese is a family-owned specialty cheese company with four generations of expertise in importing, making, processing and innovating cheese products. Founded to bring Italian cheeses to the U. S. , the company now operates manufacturing and state-of-the-art processing facilities, hand-selects imported cheeses, develops new products, and supplies retail, foodservice, ingredient, and global export customers. Schuman Cheese positions itself as both a cheesemaker and a supplier to trusted food businesses, offering custom packaging, product forms, and ingredient solutions.

📋 Description

• Serve as a direct liaison between Customers, Sales Representatives, and various Schuman Cheese departments • Process orders received via fax, EDI, email, and phone • Verify pricing and shipping dates within 24 hours after receipt • Maintain order guides and pricing in the software system • Communicate proactively with Production and Warehouse teams to avoid potential customer shorts • Release lots and allocate items when needed • Track order fulfillment and communicate shortages to customers, including product availability or substitute items • Work with Accounting to resolve credit issues and release orders • Process purchase order change requests, returns, and samples • Handle customer issues and complaints by referring them to the appropriate department and logging them in the system • Follow up on customer issues through resolution • Communicate regularly with Sales, Supply Chain, Production, Logistics, and Warehousing • Organize work to meet deadlines • Assist the Sales Department in growing customer business

🎯 Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred • 3+ years’ experience in a customer service role, preferably in club channels • Strong computer skills, including proficiency in Microsoft Excel and Outlook • Experience working within Sage X3 or another similar ERP system is a plus • Experience with EDI transaction sets • Able to thrive in a fast paced environment and remain calm under pressure • Works with a high sense of urgency • Dependable and results oriented • Self-directed and able to work well independently or in a team • Organized with a high attention to detail, accuracy and follow through • Above average written and verbal communication skills • Strong interpersonal skills • Skilled in problem solving, research and time management • Able to multi task • Monday through Friday, 10AM-6PM CST • Average 40–45 hours per week; additional overtime required during peak season months (October–December) • Candidates must reside in Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Texas, Washington, Wyoming, or Wisconsin

🏖️ Benefits

• 5% annual bonus potential • Health, dental, and vision insurance • 401(k) plan with 4.5% employer contribution • Paid time off and holidays • Professional development opportunities • Employee wellness programs • Fully remote work