Support Technician I – Temporary Contract

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $32 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Seagull Scientific

WebsiteLinkedInAll Job Openings

201 - 500 employees

The world’s largest and most dynamic supply chains in every industry trust BarTender to create the labels, barcodes and RFID that keep their products moving, traceable and safe. With corporate headquarters and software development in Bellevue, Washington, USA, and branch offices in Madrid, Taipei and Tokyo, BarTender is available in more than 150 countries through a global network of local partners. Learn more at www.seagullscientific.com.

📋 Description

• Serve as the first point of contact for external customers by email, chat, and phone • Provide technical assistance for Seagull Software on-premises and SaaS solutions and printer drivers • Identify, troubleshoot, and resolve technical issues involving enterprise software and third-party applications • Escalate issues to higher support tiers as needed • Research and answer software capability questions from resellers and end users • Identify and record support ticket details • Contribute to documentation and the Knowledge Base • Suggest improvements to products and programming • Collaborate with Engineering, IT, QA, and Sales • Perform special tasks and projects including report writing and product documentation • Deliver a world-class customer experience

🎯 Requirements

• 2+ years of prior experience as a technical support representative • Excellent customer service and troubleshooting skills • Strong knowledge of Windows operating systems • Technical aptitude and ability to quickly learn new software • Strong written and verbal English communication skills • Fluency in other languages is a plus • Problem-solving ability and active listening skills • Ability to collaborate with different teams and work independently • Availability for some shifts requiring weekend work • Computer Science degree, Technology Certification, or equivalent experience • CompTIA A+ certification preferred • Must be legally set up as a direct contractor/self-employed • Must provide documentation authorizing work in the US without visa sponsorship • Must complete a background check

🏖️ Benefits

• Potential for contract extension • Dynamic, culturally diverse, and fun work environment • Diversity, equity, and inclusion culture