Workforce Absence Director, Client Services

🔥 6 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $118.5k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Determine account management strategies related to client service plans • Manage retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business • Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models • Oversee the work of other local Client Services staff • Provide stewardship reporting and educate clients on issues and trends impacting programs • Conduct pre-renewal visits and review client loss experience and company performance • Identify potential dissatisfaction before renewal meetings • Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs • Negotiate changes or improvements to service plans • Reduce process, technology, or resource barriers by directing and influencing internal departments • Coordinate client invoicing, audits, and accounts receivable follow-up • Resolve major customer service issues • Identify and solicit cross-selling opportunities • Participate in the local insurance community through advanced education and affiliation memberships • Supervise and direct personnel assigned to programs requiring multiple Account Representatives • Ensure compliance with applicable quality initiatives • Support the organization's quality programs • Perform other duties as assigned • Travel as required • Provide support, guidance, leadership, and motivation • Administer personnel policies and follow staffing and training standards • Interview, hire, establish performance development plans, and conduct performance discussions

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • CPCU, AIC and/or ARM or other related designation preferred • Ten (10) years related experience or equivalent combination of education and experience required • Two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Leadership/management/motivational skills • Ability to work in a team environment • Excellent account rounding ability • Strong understanding of workers compensation, liability and disability claims management • In-depth knowledge of client servicing • Ability to handle conflict and confront challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k and matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Reasonable accommodations when applicable and appropriate