AVP, Strategic Partner Delivery

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $217.5k - $326k / year

⏰ Full Time

🔴 Lead

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Lead SentinelOne’s relationship with a strategic global services partner • Own the joint operating plan, roadmap, and regular partnership reviews • Communicate partnership progress, decisions, and risks to executives • Lead a team spanning customer experience, service quality, and technical validation • Establish operating rhythms, shared decision-making, and issue resolution across both organizations • Hire and coach leaders and build a culture of ownership, transparency, and measurable results • Ensure customers have a named SentinelOne owner from proof of value through onboarding, deployment, ongoing service, and renewal • Define customer experience standards and service-level expectations • Use metrics and scorecards to track service quality and drive continuous improvement • Own senior customer escalations and drive timely resolution and lasting corrective action • Partner with Product, Engineering, and technical teams to improve platform and service readiness

🎯 Requirements

• 15 or more years of leadership across enterprise Customer Experience, cybersecurity services, managed services, technical operations, or strategic technology partnerships • Leadership experience in cybersecurity, MDR/MSSP, managed SIEM, incident response, or enterprise professional services • Proven ownership of a complex global delivery, service-provider, or strategic partner relationship • Experience launching or scaling partner-led delivery models while protecting customer trust • Experience building and developing senior cross-functional teams and influencing organizations beyond direct reporting lines • Strong executive judgment in critical customer escalations and ambiguous delivery challenges • Expertise in partner management, service delivery, SLA/SLO management, and continuous-improvement programs • Commercial fluency spanning renewals, delivery capacity, and customer outcomes • Ability to translate strategy into operating plans, use metrics to drive decisions, and communicate effectively with C-level stakeholders • Knowledge of enterprise cybersecurity and the journey from technical validation and implementation to managed services and renewals • Familiarity with SentinelOne Singularity, endpoint security, AI SIEM, threat hunting, and regulated or large-enterprise customer environments

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement

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