Principal Revenue Operations Systems Lead

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💹 Revenue Operations

👻 Ghost score 10%

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SEON

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔐 Security

📋 Compliance

💰 $80M Series C - SEON on 2025-09

SaaS • Security • Compliance

SEON is an AI-driven fraud prevention and AML compliance platform that provides a unified, SaaS-based command center for detecting and preventing payment fraud, account takeover, synthetic identity and other financial crime. The company enriches identity, device and digital-footprint signals (900+ real-time signals) and combines rules-based and machine-learning risk scoring with identity verification, transaction monitoring, case management and automated regulatory reporting. SEON targets businesses such as fintechs, payments providers, iGaming and retail that need real-time fraud screening, KYC/AML workflows and scalable integrations via APIs.

📋 Description

• Redesign and optimize global Deal Desk coverage, especially during US and North American business hours • Assess Deal Desk request volume, response times, escalation paths, handoffs, ownership, SLAs, and backup coverage • Build structured intake and triage for deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations • Design and deploy automation and AI agents for routine pricing approvals, contract routing, and repetitive Deal Desk work • Define approval matrices and streamline quote-to-cash handoffs with Sales, Finance, Legal, and Customer Success • Optimize DealHub and HubSpot configuration, approval workflows, routing rules, and Deal Desk reporting • Audit sales workflows and automate or delegate repeatable administrative work through systems and AI • Document coverage models in playbooks and SOPs and establish cross-training • Track Deal Desk performance metrics and use them for continuous improvement • Own intake, requirements gathering, scoping, and prioritization for GTM systems requests • Maintain an inventory of revenue systems projects, including status, owners, dependencies, and business impact • Run projects end to end, including requirements, specifications, timelines, testing, rollout, and change management • Provide stakeholders and leadership visibility into project status, capacity, priorities, and tradeoffs • Build, test, and deploy AI agents and AI-enabled workflows across GTM functions • Evaluate LLM platforms, agent frameworks, and integration standards • Maintain an AI build catalog and establish documentation, testing, monitoring, and governance standards • Manage the GTM SaaS stack, including inventory, ownership, renewals, license utilization, and integration mapping • Lead or support GTM tool implementations and integrations • Identify tool overlap, underuse, and consolidation opportunities • Partner with IT, Security, and Finance on vendor evaluations, security reviews, and procurement • Maintain system role matrices and provisioning/deprovisioning processes • Run periodic access reviews for security, compliance, and audit requirements • Administer HubSpot and DealHub configuration, workflows, properties, automation, and user management • Maintain data integrity through data models, validation rules, and data hygiene • Handle enhancements, troubleshoot issues, support revenue users, and maintain system documentation and change logs

🎯 Requirements

• 10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, ideally in B2B SaaS • Proven track record of leading complex implementations and integrations across CRM, CPQ, and adjacent GTM systems • Deep hands-on experience administering revenue systems; HubSpot and DealHub experience strongly preferred • Practical, current experience building AI agents and AI-enabled workflows for business processes • Excellent requirements gathering skills and ability to turn business needs into clear technical specifications • Strong project management skills across concurrent projects, priorities, and stakeholders • Solid relational data management skills, including data modeling and object relationships; SQL proficiency a plus • Strong understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioning • Ability to build stakeholder relationships across Sales, Marketing, Finance, Legal, Customer Success, and IT and influence without direct authority • Excellent documentation and process design skills • High attention to detail and commitment to data integrity, security, and operational rigor • Experience with workflow orchestration and integration platforms such as Workato, Zapier, or n8n is an advantage • Experience designing Deal Desk coverage models for distributed or multi-region sales teams is an advantage • Experience building governance frameworks for AI tools and automations is an advantage • Experience managing SaaS vendor relationships, renewals, and license optimization is an advantage • Experience supporting security, SOX, or SOC 2 access controls and audits is an advantage

🏖️ Benefits

• Remote setup with flexibility to work anywhere in the United States • Occasional travel to SEON’s other offices • Equal opportunity employment • Reasonable adjustments to the recruitment process upon request