Director, CRM Sales – State & Local Government

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $153.8k - $253.7k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead, coach, and develop a team of 5-8 CRM Account Executives focused on new business growth across SLG West • Recruit and retain top talent, promote high performers, and top-grade appropriately • Deliver accurate forecasts and pipeline inspection, and achieve quarterly and annual sales targets • Assist Field Sales Teams in closing opportunities and contributing to revenue • Build and execute the regional CRM go-to-market strategy with Sales Operations, including competitive positioning and market presence • Engage in territory design, quota setting, and setting clear performance expectations • Partner on account and territory planning, executive relationship development, and transformational CRM opportunities • Engage and align in C-level meetings and with agency leaders to understand constituent service, contact center, field operations, citizen experience, and other business priorities • Build cross-functional partnerships with Solution Consulting, Sales business units, Professional Services, Marketing, partners, and the ServiceNow executive team • Grow existing customers through Customer Business Reviews, adoption focus, and regular non-sales engagement

🎯 Requirements

• Candidates must be based in a major West Coast or Western US metro with a reasonable drive to a major airport • Sacramento or State of California strongly preferred • 5+ years minimum in a dedicated people management role leading enterprise software AEs • 10+ years of software or solutions sales experience, with a track record of high quota attainment and new business success • Relevant domain experience selling CRM, CX, Service, CCaaS, FSM, or other transferable front office applications • State & Local Government (public sector) sales experience, including navigating public procurement, contracting vehicles, and agency buying cycles • Experience working closely with the State of California and its agencies strongly preferred • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • Proven ability to build long-term, senior and C-level relationships and negotiate complex deals • Strong strategic, analytical, and financial planning skills, with ownership of accurate forecasting and opportunity inspection in CRM systems • Proven partner relationships and the ability to grow revenue through the partner ecosystem • Experience building self-motivated, collaborative teams with a “win as a team” culture • Willingness to travel up to 50%

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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