Director, Customer Success Operations

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $184.1k - $322.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead, organize, and manage business operations for the global Sales function • Handle executive-level special projects • Work collaboratively and cross-functionally with global functions and business teams • Lead and drive operational aspects, including global budget management, operational dashboards, and monitoring and measurement of communications activities • Work directly with global sales leadership teams on special projects, organizational development, and strategy • Track KPIs and work with leadership to ensure successful outcomes • Align strategies, objectives, and activities with the broader sales leadership team and company executives • Manage special projects and events as needed • Ensure best-practice implementation and operational excellence across the function • Drive consistent communication of priorities, activities, and results to team and relevant company stakeholders • Support presentation and reporting needs for the Sales function • Collaborate with leadership to develop annual objectives and coordinate organization-wide goals • Report quarterly accomplishments • Support and lead the purpose and culture of the team and company

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 10+ years relevant work experience • Prior experience in operational roles, including project and budget management • Demonstrated track record delivering business and organizational outcomes • Superb leadership and influencing skills • Ability to work collaboratively and cross-functionally • Excellent people management skills and experience • Ability to build strong, diverse, high performing teams • Ability to motivate others, drive collaboration, teaming, and resolve conflict between diverse stakeholder groups • Passion for and demonstrated success understanding and fulfilling internal or external customer needs • Problem-solver and entrepreneurial mindset • Sharp business judgment and ability to see the big picture and prioritize • Executive presence and strong verbal and written communication • Ability to manage change and ambiguity with an action-orientation/drive • Ability to thrive in a dynamic global environment • High energy, strong work ethic, disciplined execution skills, and willingness to do whatever it takes to deliver results

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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