Senior Customer Success Manager, Armis, Veza

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $102.3k - $159.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Serve as the business liaison between the customer and cross-functional teams, including Executive, Product Management, Engineering, Sales, Training, and Enablement teams • Own a portfolio of customers as the primary point of contact following the sale • Build and maintain success plans for accounts tied to security objectives and drive them to completion • Understand customer use cases and recommend improvements to security posture and platform utilization • Ensure deployment and configuration align with business use cases and are delivered on schedule • Guide customers through adoption and configuration so their teams can operate the platform independently • Stay current on third-party integrations and their interaction with Armis in customer environments • Serve as a subject matter expert in the area of technical proficiency • Identify risks early, drive mitigation, and engage specialists when deeper expertise is required • Partner with Sales on renewal readiness and identify growth opportunities • Design and improve scaled customer success programs • Build reusable playbooks, templates, and AI workflows • Mentor CSMs joining the team • Act as the customer advocate within Armis and coordinate across teams to meet customer objectives

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH) • 7+ years of experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role • 7+ years of experience in network engineering, architecture, support, or design • 5+ years of experience in service delivery or technical account management in post-sales or pre-sales environments • 3+ years of experience in IT, security, healthcare technology, or similar environments • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures • Experience managing a broad portfolio of accounts with minimal oversight • Hands-on use of AI tools in daily work and ability to learn new technology quickly • Strong communication and presentation skills across technical and executive audiences • Track record of identifying risk early and driving it to resolution • Experience mentoring or enabling other CSMs • Portuguese working proficiency (bonus points) • Knowledge of healthcare or ICT devices, manufacturers, or applications (bonus points) • Experience securing IT, IoT, or healthcare systems (bonus points) • Experience in a scaled or digital customer success model (bonus points)

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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