Senior Technical Architect, Infrastructure and Cloud

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $171.9k - $300.8k / year

⏰ Full Time

🟠 Senior

👷 Infrastructure Engineer

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Set direction for the evolution of corporate and cloud infrastructure to support secure, reliable, scalable, and cost-effective business services • Define current-state, transition-state, and target-state infrastructure and cloud architecture with a multiyear roadmap • Align infrastructure direction with enterprise architecture principles and the broader technology roadmap • Establish reference architectures, principles, standards, and patterns across cloud, data center, networking, compute, storage, containers, and backup • Advise on infrastructure as code, policy as code, cloud governance, standards, and architectural guardrails for Azure and GCP • Lead infrastructure architecture reviews and provide architecture input on major technical decisions • Scope proofs of concept and vendor evaluations; evaluate options, tradeoffs, risks, value, operability, fit, and total cost • Recommend resilience and compliance requirements for high availability, disaster recovery, backup and recovery, and continuity • Partner with Security Architecture on resilience, compliance, and zero-trust requirements • Plan for AI and ML infrastructure needs, including compute capacity, specialized hardware, data storage, and hybrid hosting • Research emerging infrastructure technologies and advise on adoption • Support DT Integration, Core Systems, and Product teams with infrastructure dependencies and roadmaps • Partner with finance and operations on capacity planning, lifecycle management, workload placement, and FinOps • Use incidents, capacity trends, audit findings, and resilience test results to inform standards and roadmaps • Represent infrastructure and cloud in architecture governance forums, including the Architecture Review Board • Build relationships with senior technology and business leaders and mentor architects and engineers

🎯 Requirements

• 10+ years of progressive experience in infrastructure, cloud, platform engineering, or systems engineering, including substantial architecture responsibility for complex enterprise environments • Demonstrated success defining infrastructure and cloud strategy and roadmaps spanning multiple technology domains and delivery teams • Deep expertise across several infrastructure domains, including cloud, network, compute, storage, resilience, and cost • Strong working knowledge of Azure and Google Cloud Platform (GCP) architecture, including landing zones, connectivity, identity dependencies, workload placement, and shared-responsibility models • Solid understanding of agentic AI concepts and patterns, including RAG, A2A, and MCP • Experience integrating disparate systems and enterprise integration patterns, including APIs, messaging, and event-driven architecture • Experience defining cloud governance, guardrails, and standards in a large enterprise and driving adoption • Experience creating and governing reference architectures, standards, and architecture decision records • Working knowledge of infrastructure as code and modern automation practices • Ability to evaluate architecture choices based on business value, risk, cost, and operational evidence • Proven ability to influence senior stakeholders and technical teams without direct authority • Clear written and verbal communication for engineering and executive audiences • Bachelor’s degree in a related field or equivalent practical experience • Preferred: experience in large, global, regulated, or mission-critical environments • Preferred: familiarity with ITIL and CMDB alignment • Preferred: familiarity with TOGAF, COBIT, or equivalent • Preferred: experience with Agile and Scrum release planning • Preferred: familiarity with AI/ML infrastructure requirements and zero-trust architecture • Preferred: experience with FinOps, technology portfolio management, and infrastructure cost modeling • Preferred: relevant architecture, cloud, networking, security, or infrastructure certifications • Preferred: experience guiding vendor strategy or major platform selection

🏖️ Benefits

• Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Remote or flexible work persona options (depending on assigned work location)

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