Director, Software Engineering – Infrastructure

🔥 17 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $263.8k - $395.6k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Reporting to the VP of Infrastructure, this role is crucial to the success of ServiceTitan. • Lead, grow and develop a global SRE team of engineers that is able to provide 24x7 coverage. • Operate operations center (OC) as well as incident command & response functions for this mission critical software. • Achieve and maintain 4-9’s availability across our fleet. • Own release management across core application as well as orchestrate a resilient process across functional microservices. • Engage in service capacity planning and demand forecasting, software performance analysis as well as system tuning. • Partner with development teams to ensure applications are production-ready, scalable, reliable, and observable from day zero. • Measure and optimize system performance, with an eye toward pushing capabilities forward and getting ahead of customer needs. • Identifies, develops, implements, and maintains practices that ensure the highest levels of uptime, performance, reliability, and security across production & pre-production environments. • Provides thought leadership in issue resolution regarding internal and external technology matters. • Drive operational best practice adoption across critical services, continually looking to lower operational barriers to achieving improved reliability. • Act as an internal resource for teams and business units.

🎯 Requirements

• 10 -15 years of software engineering experience with a minimum of 7 years in leadership capacity of a team of 50+ engineers. • 7+ years of experience supporting infrastructure and services hosted in AWS/GCP or Azure. • 5+ years of experience delivering, deploying and managing enterprise applications in the cloud. • 3+ years developing continuous integration/delivery/deployment pipelines and cloud-centric CI/CD tools. • 3+ years of experience implementing telemetry and observability intelligence and automated remediation. • 3+ years as a leader implementing scalability, resiliency, performance and security. • 3+ years establishing and maturing an SRE practice. • Comprehensive knowledge of Azure cloud services and monitoring technologies is a definite plus. • Experience with building pre-production performance and testing environments and DR/HA constructs in a cloud substrate are definitely required. • Experience with Infrastructure as Code (IaC) using tools such as Terraform, Ansible, etc. • Extensive knowledge of containerization technology such as Docker, Kubernetes, etc. • Strong knowledge of building CI/CD pipelines using tools such as Jenkins, and observability tools such as New Relic, DataDog, and Splunk Enterprise. • BA/BS Computer Science or a related discipline. • MS/PhD highly desirable.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program and leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.