Senior Lead Engineer, Integration & Automation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $168.2k - $269.9k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Define and maintain integration architecture across Finance, Revenue, People Tech, and Go-to-Market domains • Author and enforce integration design guidelines, coding standards, SLAs, and tiering frameworks • Lead architecture reviews and own final technical design decisions for high-complexity builds • Evaluate tools, platforms, and integration patterns, including build-versus-configure tradeoffs • Audit the integration estate, identify technical debt and failure-prone patterns, and execute a hardening roadmap • Define and evolve the integration tier model with appropriate monitoring, SLA, and change-management standards • Optimize and maintain complex Workday Studio and Workato integrations • Develop reusable integration components, transformation templates, and shared libraries • Build and maintain API integrations connecting Workday, Salesforce, Snowflake, Avalara, Workato, and other platforms • Own integration monitoring and alerting, including proactive health checks • Perform root cause analysis, document incidents, and implement systemic fixes • Partner with the Manager to recruit, onboard, and develop integration talent across US- and India-based pods • Run biweekly Integration & Automation grooming sessions • Serve as the L3 escalation point for integration incidents across all pods • Foster documentation, runbook discipline, and knowledge sharing • Drive the AI and automation delivery pipeline and prioritize the backlog by impact • Identify and champion high-value automation opportunities • Ensure automation solutions are production-grade, monitored, documented, and resilient • Serve as senior technical point of contact for Finance, People Tech, Revenue, Billing, and GTM stakeholders • Translate complex technical concepts for non-technical audiences • Participate in cross-functional prioritization meetings with architectural input and capacity guidance • Report directly to the Director of G&A Systems

🎯 Requirements

• 8+ years of experience in enterprise integration engineering, systems architecture, or a senior integration role • Proven hands-on experience with Workato or a comparable iPaaS platform (MuleSoft, Boomi, Informatica) • Ability to design, build, and maintain complex multi-step recipes and error-handling workflows independently • Hands-on expertise in Workday Studio, including EIB, Core Connectors, Document Transformation, and XSLT • Ability to build and troubleshoot complex Studio integrations without vendor support • Strong command of REST and SOAP API design, event-driven and pub/sub architecture, data transformation, idempotency, retry and dead-letter handling • Experience building API integrations against Salesforce, Workday, Snowflake, or similar platforms • Comfort reading and writing JSON, XML, and XSLT • Demonstrated experience leading technical teams including offshore or distributed engineers • Experience building or maturing integration governance frameworks, including tiering models, design standards, SLA frameworks, and monitoring and alerting practices • Ability to independently audit an integration estate, produce a prioritized technical debt roadmap, and execute against it • Excellent written and verbal communication skills • Experience working in a SaaS or high-growth technology company • Bachelor's degree in Computer Science, Information Systems, or a related field; equivalent experience considered • Workday certification in Studio, Financials, or HCM is nice to have • Experience with Salesforce integrations in a Revenue or Billing context, including CPQ or Salesforce Billing data flows is nice to have • Familiarity with SQL and Snowflake is nice to have • Exposure to SOX-compliant integration environments is nice to have • Experience building a greenfield integration practice or leading a significant maturity uplift is nice to have • Familiarity with Workday Orchestrate or event-driven automation patterns is nice to have

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity