Senior Site Reliability Engineer

🕒 July 28

🇺🇸 United States – Remote

💵 $137.9k - $206.9k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 48%

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Participate in an on-call rotation and diagnose and resolve production issues using runbooks and playbooks • Design, build, and maintain observability dashboards and alerting based on SLIs and SLOs • Operate and improve the Kubernetes-based compute platform • Work across Azure/AWS cloud networking and infrastructure • Investigate and resolve production incidents, including root-cause analysis and remediation • Build and operate AI agents and automation for manual, repetitive SRE work • Review architecture and infrastructure decisions with product engineering teams • Write and maintain runbooks and documentation • Define scalability, availability, and performance requirements for new systems • Collaborate across engineering teams on reliability and observability best practices • Contribute to CI/CD pipelines and safe, rapid delivery of changes

🎯 Requirements

• Strong, hands-on understanding of Kubernetes as a system • Hands-on personal experience using AI tools and agents to diagnose, automate, and resolve infrastructure and reliability work • Experience building or operating autonomous infrastructure-monitoring and remediation agents • Concrete knowledge of MCP protocol, agent harnesses, agent-design strategies, context management, progressive disclosure, authorization scoping, and guardrails • AI agent experience specifically applied to infrastructure and reliability problems • Practical experience with SLIs, SLOs, and error budgets • Solid AWS or Azure cloud engineering and networking fundamentals, including subnetting and IP addressing • Deep experience with at least one modern observability stack: OpenTelemetry, Prometheus, Grafana, Datadog, or Elasticsearch • Strong understanding of CI/CD systems; GitHub Actions preferred, with TeamCity, Azure DevOps, or GitLab CI acceptable • Strong programming skills and ability to build web applications • Ideally solid working knowledge of .NET and ASP.NET, or strong Python with Flask/FastAPI or Java with Spring • Experience with distributed systems and failure modes including retries, timeouts, and cascading failures • Strong production troubleshooting skills • 8–10+ years of relevant hands-on experience

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity

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