Client Operations Lead

Job not on LinkedIn

🔥 48 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $55k - $65k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharebite

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

💰 $39M Series B on 2022-06

Food & Beverage • Consulting • Logistics

Sharebite is a leading meal benefit platform aimed at enhancing employee engagement through food. It offers businesses an easy way to provide meals to both in-office and remote employees from a variety of popular restaurants. Sharebite stands out by partnering with restaurants to deliver diverse meal options while contributing to social good; every meal ordered results in a meal donation to help combat food insecurity. The platform includes features such as in-office group ordering stations and meal allowance cards, all managed from a central dashboard. Its innovative solutions aim to boost workplace attendance and team cohesion.

📋 Description

• Partner with Sales and Account Management to understand each client’s operational needs before launch • Lead client walkthroughs and develop site-specific operating procedures • Coordinate onboarding and launch timelines across internal teams • Build staffing plans and operational playbooks for new clients • Support onsite launches when needed to ensure a successful go-live • Identify risks early and resolve them with internal teams before launch • Own the day-to-day operational success of assigned client sites • Monitor client performance and identify service improvement opportunities • Investigate operational issues and partner with appropriate teams to resolve them • Build and maintain SOPs for client sites • Review operational metrics and recommend process improvements • Partner with Account Managers on client feedback and ongoing operational needs • Recruit, onboard, train, and coach Client Operations Associates • Support Site Leads through regular check-ins and performance coaching • Conduct site visits to ensure service standards are met • Develop staffing plans and coordinate coverage across multiple markets • Build a team culture focused on accountability, communication, and client service • Create scalable processes to improve consistency across the COA program • Develop training materials, documentation, and operational resources • Lead implementation of new operational tools and technology • Identify manual processes and recommend more efficient solutions • Partner with leadership on strategic initiatives supporting Operations team growth

🎯 Requirements

• Experience coaching or leading geographically dispersed field teams • Bachelor’s degree or equivalent experience • 3-5 years of experience in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or Project Management • Experience leading projects and managing multiple priorities in a fast-paced environment • Strong organizational and problem-solving skills • Comfortable working cross-functionally with multiple internal teams • Excellent written and verbal communication skills • Experience building processes, SOPs, or operational documentation • Familiarity with Google Workspace, Slack, and other operational tools • Travel required 50-75% of the time to visit client sites, support launches, audit operations, and work directly with field teams • Ability to analyze data and use it to improve operational performance

🏖️ Benefits

• Equity • Multiple health insurance options • Wide range of benefits • Competitive pay and benefits aligned with industry and market standards