Customer Success Specialist

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Coordinate and collaborate with sales and account teams to ensure seamless customer onboarding and engagement • Track and manage customer agreements and pipeline opportunities • Advise customers on software programs and IT solutions to maximize IT investments • Identify and develop upsell and cross-sell opportunities by analyzing customer data and needs • Partner with internal and external teams to enhance program utilization and drive additional product and service sales • Maintain expertise in core product features and functionality • Conduct regular customer and internal team meetings to communicate updates and gather feedback • Acquire necessary accreditations and complete ongoing training • Maintain accurate CRM records of activities and customer interactions • Develop and use sales tools and customer-facing documents to communicate solutions and opportunities

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience required • 1-3 years of experience with Software Licensing Agreements, Software Renewals, and/or Maintenance Management (preferably Microsoft) • Willingness to obtain Get Licensing Ready certifications within the first 6 months of SHI employment • Willingness to obtain Microsoft Certified: Azure Fundamentals AZ-900 within the first 6 months of SHI employment • Willingness to obtain Microsoft Certified: M365 Fundamentals MS-900 within the first 6 months of SHI employment • Basic ability to use Word, Excel, PowerPoint, and Outlook • Basic proficiency with CRM software • Basic ability to understand and analyze contracts and statements of work • Basic expertise in managing and optimizing Microsoft volume licensing agreements and operations • Basic ability to apply cost modeling tools, licensing workbooks, and ROI calculations • Ability to communicate complex ideas and adapt communication style to the audience

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • Medical, vision, dental, 401K, and flexible spending • World-class facilities and technology provided in offices or home offices