Solutions Engineer – M365 Copilot, Agents

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $150k - $207k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Assess Microsoft 365 tenants across identity, security, compliance, licensing, information architecture, collaboration, and data readiness • Lead Microsoft 365 Copilot deployments through prerequisite validation, licensing, feature enablement, pilot planning, rollout support, and expansion • Help customers evaluate and operationalize Microsoft 365 E7, Copilot, Agent Builder, and Agent 365 • Review Microsoft 365 services for oversharing, excessive permissions, unmanaged content, external access, ownerless sites, and data-exposure risks • Analyze Microsoft Graph, identity, permissions, content quality, and information architecture impacts on Copilot grounding, security, and response quality • Support Copilot Chat, Copilot Cowork, Work IQ, Agent Builder, declarative agents, connectors, plugins, and related experiences • Assess, onboard, configure, secure, govern, and operationalize Microsoft Agent 365 • Manage agent inventory, ownership, registration, monitoring, approvals, reviews, transfers, blocking, and retirement • Configure Entra Agent ID, Conditional Access, least-privilege access, access packages, access reviews, and lifecycle workflows • Implement Microsoft Purview sensitivity labels, DLP, retention, auditing, eDiscovery, and AI security posture controls • Evaluate Microsoft Defender capabilities for agent inventory, security posture, threat visibility, investigation, and response • Govern Copilot Studio and Power Platform environments, connectors, sharing boundaries, DLP, and agent lifecycle standards • Plan and govern Copilot Credit consumption, spending policies, usage limits, alerts, credit allocation, budgets, forecasts, and chargeback models • Collaborate with SHI licensing specialists on E7, Copilot Credits, capacity, billing, subscriptions, and technical dependencies • Develop PowerShell scripts for assessment, administration, configuration validation, automation, documentation, and reporting • Lead customer discovery sessions, technical assessments, governance workshops, and findings presentations • Help customers establish AI councils or Centers of Excellence, responsible AI practices, decision rights, intake processes, ownership standards, and governance roadmaps • Translate technical findings into recommendations, remediation plans, implementation roadmaps, and operational runbooks

🎯 Requirements

• 5+ years of hands-on experience administering enterprise Microsoft 365 environments • Strong working knowledge of SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Microsoft 365 Apps, and Microsoft 365 administration • Practical experience supporting Microsoft 365 Copilot readiness, deployment, governance, adoption, or expansion • Understanding of Microsoft Graph, identity, permissions, organizational content, and Copilot grounding and security • Hands-on experience with Microsoft Entra ID, Conditional Access, identity governance, and related access controls • Experience with Microsoft Purview, information protection, DLP, retention, audit, eDiscovery, or data-risk assessment • Experience identifying and remediating oversharing, excessive permissions, unmanaged content, or external-access risks • Hands-on PowerShell scripting experience for Microsoft 365 administration and automation • Understanding of Microsoft enterprise licensing, including Copilot, Agent 365, Entra, Purview, and Defender adoption • Familiarity with usage-based AI consumption, cost governance, or Copilot Credit management • Strong analytical, troubleshooting, documentation, presentation, and customer-facing consulting skills • Ability to translate technical findings, usage data, and cost considerations into clear recommendations • Ability to travel to SHI, Microsoft, partner, and customer events as required • Commitment to continuous learning across Microsoft 365, Copilot, Agent 365, Entra, Purview, Defender, and related technologies • Strong ethical standards and adherence to data privacy, responsible AI, security, governance, financial accountability, and compliance requirements • Preferred: emerging Microsoft Agent 365 capabilities, Copilot Cowork, Work IQ, Agent Builder, declarative agents, connectors, plugins, SDKs, APIs, Copilot Studio, Power Platform, Microsoft Defender, E7, Copilot licensing, AI FinOps, enterprise AI governance, Microsoft consulting, and related reporting tools • Preferred Microsoft certifications including AB-900, SC-401, SC-300, MS-102, AB-100, AI-900, AI-103, GH-300, or PL-600

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • World-class facilities and technology provided in offices or remotely • Medical insurance • Vision insurance • Dental insurance • 401(k) • Flexible spending • Travel to SHI, Microsoft, partner, and customer events as required