Patient Outreach Supervisor

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Lead, develop, maintain, and grow the Patient Outreach team of Patient Outreach Coordinators and Onboarding Specialists • Communicate with potential patients about the value of hospital-based pharmacies • Build and maintain collaborative relationships with hospital partner sites and regional operations teams • Counsel team members on incorrect conversational topics, documentation, and workflow deficiencies • Escalate performance concerns to the Patient Outreach Development Manager • Own supervised site workflows, communications, training, access requests, business growth opportunities, and day-to-day personnel management • Ensure compliant patient communications and convey the culture of kindness and value of hospital-based pharmacies • Coach coordinators on calling best practices and conversational techniques • Audit DialPad, TelemetryRX, electronic medical records, and other systems for communication effectiveness, workflow efficiency, and compliance • Manage, monitor, and facilitate issues and escalations involving Outreach Coordinators and hospital partners • Establish workflows among Outreach Coordinators, Onboarding Specialists, liaison teams, clinical integration, on-site managers, and Patient Outreach Management • Manage ADP, PTO, and time reports • Provide front-line supervision, coaching, and performance management • Monitor communications between Patient Outreach and clinical and operational teams • Manage Telemetry, email, and Microsoft Teams communications within company policy • Participate in hospital partner collaboration, quarterly, kickoff, and as-needed calls • Create agendas, run Patient Outreach team meetings, and follow up • Conduct hospital management meetings to review status, improvements, and successes • Maintain records and notes for collaboration calls and team meetings • Provide guidance, assistance, and troubleshooting for daily team tasks • Address concerns involving the Patient Outreach team and hospital partners • Identify growth and development opportunities across the company • Work on special projects with various teams • Report hiring needs based on implementation rollouts • Assist with interviewing and onboarding new team members, including access requests and training coordination • Investigate research for the data analytics and contracting teams • Report to the Patient Outreach Development Manager

🎯 Requirements

• High school degree or equivalent required; Bachelor’s degree in business administration, business, or related field preferred • 5+ years of customer support, client services, or sales experience with a demonstrated and proven sales record • Desire and aptitude for leading others • Ability to establish credibility within a team environment • Organized with attention to detail • Great interpersonal skills • High integrity and dependability • Strong listening and empathetic communication skills • Strong phone skills • Highly proficient in Microsoft Office, particularly Excel and Word • Ability to quickly learn other database programs • Solid computer skills, including proficiency in Outlook, Teams, Word, Excel, PowerPoint, internet navigation, and web-based platforms • Data entry and computer skills will be evaluated through a pre-employment assessment • Discretion and confidentiality when handling sensitive and private data

🏖️ Benefits

• Full Time employment • Remote work arrangement • Equal employment opportunities • Inclusive hiring experience with application/interview assistance or accommodation available • Optional recruiting text-message updates; consent is not a condition of employment