SVP, Global Technology Services

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏄 California, Colorado, +4 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $210k - $260k / year

⏰ Full Time

🔴 Lead

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Shift Paradigm

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Debt financing on 2023-01

Consulting • Marketing • Artificial Intelligence

Shift Paradigm is a digital growth consultancy and experience design agency that helps businesses connect external audiences and optimize internal operations. They provide digital product design and engineering, CX and UX strategy, MarTech and revenue operations (CRM, CDP, data orchestration), email and campaign marketing (segmentation, personalization, SMS/in-app), and operationalize AI through integrations and custom development. The firm serves clients across healthcare and med tech, manufacturing, financial services, B2B SaaS, technology, and restaurant & hospitality, positioning itself as a tech-enabled, AI-infused partner focused on driving measurable growth.

📋 Description

• Lead and scale the technology delivery practice across the Adobe and Salesforce ecosystems and web engineering • Own the quality, margin, and strategic direction of technology services engagements from pre-sale through delivery • Unify architects, engineers, and platform experts into a single, scalable practice • Own technology services delivery across active engagements, ensuring technical quality, on-time delivery, and scope alignment • Advise clients on technical and strategic matters, translating architecture, engineering, and platform capabilities into business outcomes • Step directly into complex or high-stakes client work when needed to protect delivery integrity • Provide technical thought leadership in RFP and RFI responses • Establish and enforce architectural standards, delivery governance, and quality frameworks • Lead, develop, and retain Directors, senior architects, and engineers • Foster technical excellence, accountability, and continuous learning • Set standards for system integrations and email engineering • Identify practice innovation opportunities, including accelerators, reusable frameworks, and AI/ML enablement • Partner with Sales and leadership on pipeline development, partnership co-selling, and capability positioning • Drive process and operating rhythm across a matrixed cross-functional team • Partner with Sales, Alliances, Business Operations, and Delivery Management on pre-sale-to-execution handoffs • Build scalable delivery frameworks, scoping standards, and technical governance models • Identify and close operational gaps before they become client or financial issues • Shape the practice's structure, standards, and team from the ground up

🎯 Requirements

• 12 or more years in marketing technology, solution architecture, software engineering, or digital consulting • At least 4 years in a senior leadership role • Proven track record leading delivery across multiple complex engagements simultaneously in a consulting or agency environment • Comfortable operating in ambiguous, fast-moving environments where process must be built alongside execution • Strong cross-functional influence and ability to drive alignment without formal authority • Exceptional executive presence and communication skills, including leading client conversations at the VP and C-Suite level • Deep, hands-on expertise in at least one Adobe ecosystem area: AEP, AEM, CDP, Marketo, AJO, or CJA; or Salesforce ecosystem area: Marketing Cloud, Data Cloud, Account Engage, Agentforce, or Sales Cloud • Working fluency across the other Adobe or Salesforce ecosystem • Strong background in email development, including HTML/CSS email engineering, responsive design, rendering across clients and devices, ESP integrations, and templating frameworks • Broad understanding of enterprise data architecture, identity resolution, and customer 360 strategy • Experience integrating martech platforms with data warehouses, CRMs, CMS platforms, and cloud infrastructure • Experience with AI and ML enablement across marketing and data platforms • Current U.S. or Canada work authorization • Candidates must be located in North America

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability (STD) • Long-term disability (LTD) • Life insurance • Accidental death and dismemberment (AD&D) • Flexible Paid Time Off • Various other ancillary benefits and perks • Fully remote position • No relocation assistance can be offered at this time