Enterprise Client Executive

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Smartcat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Artificial Intelligence • SaaS • Translation Services

Smartcat is an innovative AI-powered platform specializing in translation and localization solutions for businesses seeking to communicate globally. The platform offers an array of services including AI translation, AI content generation, and seamless translation management workflows that combine both AI and human inputs. Its marketplace connects users to a vast network of over 500,000 linguists, providing flexibility and scalability in handling diverse linguistic needs. Trusted by entities such as the Fortune 1000, Smartcat significantly reduces translation costs and time while maintaining high-quality outputs. The platform's integration with multiple tools and its user-friendly interface support a wide range of content types, from documents to eCommerce sites, making multilingual communication efficient and accessible.

📋 Description

• Protect, renew, and expand Smartcat’s enterprise and strategic customer base • Own gross renewals across a defined portfolio of enterprise and strategic accounts • Run the full renewal lifecycle, including risk identification, stakeholder alignment, commercial positioning, negotiation, and close • Defend existing ARR and prevent churn through proactive engagement and value articulation • Drive expansion ARR through cross-sell and upsell motions across new teams, departments, regions, and workflows • Identify whitespace and expansion triggers within existing customers • Manage approximately 35 accounts with a fast, repeatable operating cadence • Build and maintain multi-threaded relationships with business owners, functional leaders, procurement, finance, and executive stakeholders • Lead renewal and expansion negotiations based on business impact, ROI, productivity, and efficiency gains • Translate Smartcat’s AI-powered platform into clear, outcome-driven customer value • Partner with Field Delivery Engineers for technical and solution needs • Own customer momentum, alignment, and outcomes end-to-end without dedicated CSM support • Own renewal and expansion forecasts, call risk early, generate pipeline, and maintain CRM hygiene

🎯 Requirements

• 3–5+ years of experience in Account Management, Renewal Management, or Enterprise AM roles in high-growth SaaS • Proven track record owning renewals and expansion within existing accounts • Experience managing large account portfolios at velocity • Strong executive communication and negotiation skills • Comfort traveling and being onsite with customers • Experience selling into enterprise buying environments • Commercial ownership beyond Customer Success-only responsibilities • Ability to manage renewal, expansion, executive relationship, forecasting, and negotiation motions

🏖️ Benefits

• Remote-friendly work arrangement • Globally distributed, collaborative team • AI-native organization with opportunities to manage AI Agents • Inclusive culture committed to respect, diversity, and appreciation of individual backgrounds • Opportunity to help reshape the multilingual content industry • Opportunity to join a rapidly scaling post-Series C company