Business Process and Systems Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $78.8k - $95.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmartTech

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2014

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

SmartTech is a Cairo-based digital transformation and IT services company (founded 2013) that provides web and mobile development, e‑commerce platforms, enterprise software implementations and outsourcing. They offer solutions such as CRM, ERP (including Odoo and Microsoft Dynamics), ECM, Facility Management System (FMS), enterprise content and e‑commerce storefronts, plus services in BI, QA, and cloud (AWS). SmartTech also provides training and staffing/outsourcing (DotNet, Java, consultants) and positions itself as a partner for enterprises to build online stores and deliver custom software solutions.

📋 Description

• Improve how work gets done across Smart Tech by simplifying processes, automating workflows, and optimizing business systems • Partner with departments to understand business needs, pain points, and improvement opportunities • Document current-state processes and design efficient, standardized future-state workflows • Identify bottlenecks, manual work, duplicate efforts, and unclear ownership • Translate business needs into process, workflow, and system requirements • Develop process documentation and continuously evaluate workflows • Own and serve as internal expert for Smartsheet, Power BI, and assigned business systems • Establish standards for system structure, permissions, templates, automation, and ownership • Select and implement system solutions with departments • Maintain, troubleshoot, and improve scalable, reliable, well-documented business systems • Design, build, test, and maintain automations using Smartsheet, Power Automate, and other approved tools • Automate workflows, approvals, notifications, data movement, and reporting • Partner with IT on complex integrations and troubleshoot automations • Create and deliver training, coaching, and resources for business systems and workflows • Create templates, standards, and user guidance • Support process and system rollouts through training, testing, communication, and adoption • Gather feedback and improve training, workflows, and system usability • Travel up to 10% for client sites, meetings, business development, errands, and industry conferences, potentially by car or plane

🎯 Requirements

• Associate's or Bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience • 3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role • Hands-on experience designing and improving cross-functional business processes • Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation • Experience with Microsoft Power BI and SQL-based servers • Experience with Microsoft Power Automate or a similar workflow automation platform • Experience with Microsoft SharePoint and M365 environment • Demonstrated experience documenting requirements, workflows, processes, and end-user guidance • Ability to analyze business problems before selecting or building technology solutions • Ability to translate business requirements into process designs, system configurations, automation requirements, and documentation • Strong facilitation, problem-solving, organizational, and analytical skills • Ability to create process maps, SOPs, job aids, training materials, and user documentation • Ability to train and coach users with different levels of technical proficiency • Experience supporting system rollouts, testing, adoption, and change management across multiple departments • Strong written and verbal communication skills with a service-oriented, collaborative approach • Ability to work independently while partnering with department leaders, process owners, Organizational Excellence, and IT • Must be located near a major US airport • Valid identification acceptable for domestic air travel required • Preferred: experience in construction, engineering, technology integration, or another project-driven industry • Preferred: experience facilitating process-improvement workshops and supporting organizational change • Preferred: exposure to PMO/BMO environments, operational governance, Lean, Six Sigma, or similar continuous-improvement methods • Preferred: relevant credentials such as Smartsheet certification, Microsoft Power Platform Fundamentals, CBAP, or Lean Six Sigma

🏖️ Benefits

• Choice of comprehensive medical plans, including two PPO-style plans and a HDHP with HSA option • Dental and vision plans • Medical, dental and vision benefits for spouse/domestic partner and dependent children up to age 26 • 401(k) with company match • Self-directed brokerage account option • PTO, including additional paid time off during the last week of the year • Company-paid life insurance for employees and eligible dependents • Short- and long-term disability coverage • AD&D coverage • Professional development opportunities • Tuition reimbursement • Professional licensing assistance • Paid parental leave after one year of employment

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