
201 - 500 employees
💼 Consulting
📣 Marketing
🏨 Hospitality
💰 Private Equity Round on 2021-10
Consulting • Marketing • Hospitality
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
🔥 8 minutes ago
Where this job comes from
Posted on SMG - Service Management Group's careers page, not through a job board
First seen by Remote Rocketship 8 minutes ago

201 - 500 employees
💼 Consulting
📣 Marketing
🏨 Hospitality
💰 Private Equity Round on 2021-10
Consulting • Marketing • Hospitality
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
• Build pipeline and close new-logo opportunities with upper mid-market and enterprise-level organizations across restaurant, retail, and consumer services • Own the full new-logo sales cycle from account strategy and prospecting through negotiation and contract close • Build and manage qualified pipeline through account research, targeted outreach, referrals, industry events, campaigns, and partnership with SDRs • Lead discovery with prospective customers to understand priorities, decision criteria, buying process, budget, and business challenges • Develop tailored value stories connecting SMG’s platform, professional services, and expertise to customer needs • Build account plans, engage stakeholders, advance opportunities, and navigate procurement and contracting • Maintain accurate opportunity and forecast information in Salesforce • Use prospecting and AI-enabled tools to improve visibility and execution • Share buyer and market insight with Sales, Marketing, Product, and other partners • Deliver against an annual new-logo quota of approximately $900K–$1.2M • Win new customers through compelling value cases and effective stakeholder engagement • Provide accurate forecasts and actionable market insight
• At least 3 years of experience in B2B sales, business development, or another revenue-generating role • Track record of building pipeline, managing sales cycles, and closing business • Strong consultative selling, discovery, qualification, and negotiation skills • Ability to engage multiple stakeholders and connect customer priorities to a clear business case • Strong communication, presentation, organization, and follow-up skills • Ability to work independently, navigate ambiguity, and stay accountable to goals • Proficiency with Salesforce • Comfort using prospecting, virtual-selling, and sales productivity tools • Experience selling SaaS, technology-enabled or professional services preferred • Experience in restaurant, retail, or customer experience industries preferred • Bachelor's degree preferred; equivalent experience will also be considered • Willingness to complete a background check • Up to 15% travel
• Unlimited PTO • Extended parental leave • Company-issued equipment • Structured 30/60/90-day ramp • Deal coaching • Cross-functional support • Quota-based variable compensation and accelerator incentives
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