Vice President of Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 15%

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Smile Doctors

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Smile Doctors is a rapidly growing network of trusted orthodontists offering customized treatment plans for children, teens, and adults. They provide a variety of orthodontic services including braces, Invisalign® aligners, and their own Smile Express® at-home aligner treatment. Smile Doctors emphasizes individualized care, carried out by certified orthodontists, with support through their app, Smile Doctors Anywhere. The company is focused on improving dental health and aesthetics through affordable treatment plans and comprehensive care options. Patients can find local clinics, book free consultations, and explore orthodontic treatments tailored to their specific needs.

📋 Description

• Develop and lead operational strategies supporting practice performance and sustainable growth • Oversee assigned dental practices’ performance and alignment with organizational, financial, and patient-care goals • Build partnerships with affiliated doctors, regional leaders, and practice teams • Increase patient access, improve scheduling, and strengthen treatment acceptance and retention • Manage P&L performance, budgeting, forecasting, and financial planning with Finance • Monitor KPIs, identify trends, and guide operational decisions using data and analytics • Introduce consistent workflows, scheduling models, and operational best practices • Partner with Marketing on patient acquisition, engagement, and retention • Collaborate with Talent Acquisition and Human Resources to attract, develop, engage, and retain doctors and team members • Support opening and development of new practice locations • Ensure compliance with regulatory requirements, payer guidelines, and organizational policies • Identify operational risks and develop practical solutions • Coach and mentor regional and practice-level leaders • Foster collaboration, accountability, transparency, and continuous improvement • Evaluate technology and operational tools to improve workflows, efficiency, and patient experience • Partner with Finance, Marketing, Human Resources, Talent Acquisition, Revenue Cycle Management, and other support teams • Monitor industry trends and apply relevant best practices • Represent Specialty Dental Brands at leadership meetings, industry events, and professional networking opportunities • Lead strategic projects supporting doctors, practices, and the organization

🎯 Requirements

• Bachelor’s degree required • MBA, Master’s in Healthcare Administration, or a related advanced degree preferred • At least 10 years of experience in healthcare, dental, or multi-site operations • Previous leadership experience within a dental support organization or multi-site healthcare organization strongly preferred • Demonstrated success leading multi-unit operations and improving performance • Strong knowledge of practice operations, including patient flow, scheduling, staffing, and performance metrics • Ability to build trusted partnerships with doctors in a non-clinical leadership capacity • Strong financial acumen, including experience managing P&L performance, budgets, and forecasts • Data-driven approach with strong analytical, strategic-thinking, and problem-solving skills • Experience coaching and developing regional and practice-level leaders • Excellent communication, relationship-building, and stakeholder-management abilities • Ability to lead through change while building trust, engagement, and accountability • Ability to travel as needed across supported regions

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Opportunities for professional growth