Customer Service – Technical Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solutionreach, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🏥 Healthcare

📣 Marketing

☁️ SaaS

💰 Private equity on 2012-06

Healthcare • Marketing • SaaS

Solutionreach, Inc. is a healthcare-focused patient engagement software company that provides an all-in-one, HIPAA-compliant platform to help medical, dental, and vision practices communicate with patients, reduce no-shows, and accelerate revenue cycles. Its SaaS product offers automated appointment reminders, two-way texting, online scheduling, payment technology, patient surveys, recall and marketing campaigns, and integrations with 400+ PM/EHR systems. Solutionreach serves individual practices and enterprise groups (DSOs, hospitals/medical groups), emphasizing staff efficiency, improved collections, and better patient experiences.

📋 Description

• Respond to inbound client calls, chats, and cases regarding client-specific products while troubleshooting software • Resolve cases with emphasis on first-contact resolution • Develop product knowledge, architecture, and solutions understanding • Support clients in personalizing the service to their practice needs • Troubleshoot synchronization software functioning issues • Manage cases and ensure timely resolution of client concerns • Provide expert advice on using Solutionreach software to support clients' businesses • Solve software issues using creative solutions and communicate resolution steps to clients • Empower and educate clients on self-help options and knowledgebase usage • Communicate with clients via phone, email, and chat • Train medical and healthcare professionals, staff, and administrators on the technology • Provide exceptional support for new clients and ongoing support and training to current clients

🎯 Requirements

• At least 2+ years experience in the field of technology with additional customer service experience • Proficient and experienced in Windows workstation and server environments • Familiar with one or more database types • Able to troubleshoot, test, report, document, install, and train on software • Strong written and verbal communication skills • Tech savvy with an understanding of how medical practice needs can be better supported through technology • Prior experience in the SaaS industry preferred • Prior consultant experience in assisting customers to utilize software effectively preferred • Knowledge of OS workstations and server environments preferred • Command prompt and terminal command knowledge preferred • Other related medical software and/or technology experience preferred • Medical office experience working with PM/EMR/EHR software on a day-to-day basis preferred • Prior case/account management preferred

🏖️ Benefits

• Equal opportunity employer • E-Verify participant