Customer Experience Specialist, Part-Time Contract

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $30 - $40 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Sortly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Sortly is a comprehensive inventory management software designed to streamline the process of tracking and managing business inventory. It offers a user-friendly mobile app that allows businesses to track inventory from any device and location. The platform features QR code and barcode scanning, real-time alerts for low stock, and powerful reporting capabilities. Sortly can integrate with other platforms for enhanced efficiency and is suitable for various industries, including construction, medical, warehouse, education, and non-profit sectors. Its easy-to-use interface makes it an excellent solution for small businesses looking to organize and automate their inventory management processes.

📋 Description

• Resolve customer tickets by email with accuracy, empathy, and timely responses • Escalate bugs, feature requests, and account handoffs with complete details • Flag outdated Help Center articles • Occasionally join a customer screenshare or call to troubleshoot • Handle ticket volume during a major product rollout • Resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed

🎯 Requirements

• 2 years of email-based customer support experience, ideally with a SaaS product • Clear, warm written communication • Strong follow-through and comfort working independently • Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support • Approximately 20 hours per week, Monday through Wednesday EST business hours • 1099 independent contractor engagement through July 2027

🏖️ Benefits

• Approximately 20 hours per week • Monday through Wednesday EST business hours • Remote-first work environment • 1099 independent contractor engagement through July 2027

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